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Software · head to head

Hubstaff vs Jira Service Management

Hubstaff logo

Hubstaff

Software

Time tracking and team management for remote teams

From
$5.99/month
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hubstaff billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: Hubstaff covers Time tracking with timer, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which Hubstaff and Jira Service Management actually diverge.

Attributes where Hubstaff and Jira Service Management differ
AttributeHubstaffJira Service Management
Starting price$5.99/monthFree
Free tierNoYes
PlatformsWeb, IOS, Android, MacOS, WindowsWeb, Ios, Android
Founded20122002

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hubstaff

  • Time tracking with timer
  • Activity monitoring
  • GPS location tracking
  • Screenshots
  • Reports and analytics
  • Invoicing
  • Team management
  • Mobile apps

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

What people use each for

The jobs each tool is most often brought in to do.

Hubstaff

  • Productivitynot Jira Service Management
  • Collaborationnot Jira Service Management
  • Task managementnot Jira Service Management
  • Organizationnot Jira Service Management

Jira Service Management

  • IT service managementnot Hubstaff
  • Incident responsenot Hubstaff
  • Change managementnot Hubstaff
  • Asset trackingnot Hubstaff

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hubstaff

  • Billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

Hubstaff

$5.99/month
  • FreeFree
    • Basic time tracking
    • Limited to 1 user
    • Basic reports
  • Starter$5.99/month
    • Time tracking
    • Team management
    • Reports
  • Pro$9.99/month
    • Everything in Starter
    • GPS tracking
    • Activity monitoring

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Hubstaff if

  • You need time tracking with timer.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want activity monitoring.
Hubstaff review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Hubstaff or Jira Service Management better?
Neither clearly leads. Hubstaff starts at $5.99/month and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hubstaff or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at $5.99/month for Hubstaff and Free for Jira Service Management.
Does Hubstaff or Jira Service Management run on more platforms?
Hubstaff runs on Web, IOS, Android, MacOS, Windows. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Hubstaff starts at $5.99/month.
What is Hubstaff best used for?
Hubstaff is most often used for productivity, collaboration, task management, organization. Of those, productivity and collaboration are not what Jira Service Management is typically brought in for.
What can Hubstaff do that Jira Service Management cannot?
Hubstaff covers Time tracking with timer, Activity monitoring, GPS location tracking, Screenshots. Jira Service Management covers Incident management, Change management, Problem management, Asset management.
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