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Software · head to head

Freshservice vs Hubstaff

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Hubstaff logo

Hubstaff

Software

Time tracking and team management for remote teams

From
$5.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Hubstaff billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle
  • They diverge on capability: Freshservice covers Incident management, Hubstaff covers Time tracking with timer.

Where they differ

Only the attributes on which Freshservice and Hubstaff actually diverge.

Attributes where Freshservice and Hubstaff differ
AttributeFreshserviceHubstaff
Starting price$19/month$5.99/month
PlatformsWeb, Ios, AndroidWeb, IOS, Android, MacOS, Windows
Founded20102012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in Hubstaff

  • Time tracking with timer
  • Activity monitoring
  • GPS location tracking
  • Screenshots
  • Reports and analytics
  • Invoicing
  • Team management
  • Mobile apps

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Hubstaff
  • Asset management and change control for IT teamsnot Hubstaff

Hubstaff

  • Productivitynot Freshservice
  • Collaborationnot Freshservice
  • Task managementnot Freshservice
  • Organizationnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Hubstaff

  • Billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Hubstaff

$5.99/month
  • FreeFree
    • Basic time tracking
    • Limited to 1 user
    • Basic reports
  • Starter$5.99/month
    • Time tracking
    • Team management
    • Reports
  • Pro$9.99/month
    • Everything in Starter
    • GPS tracking
    • Activity monitoring

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Hubstaff if

  • You need time tracking with timer.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want activity monitoring.
Hubstaff review

Questions people ask

Is Freshservice or Hubstaff better?
Neither clearly leads. Freshservice starts at $19/month and Hubstaff at $5.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Hubstaff?
Freshservice starts at $19/month and Hubstaff at $5.99/month.
Does Freshservice or Hubstaff run on more platforms?
Freshservice runs on Web, Ios, Android. Hubstaff runs on Web, IOS, Android, MacOS, Windows.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Hubstaff is typically brought in for.
What can Freshservice do that Hubstaff cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Hubstaff covers Time tracking with timer, Activity monitoring, GPS location tracking, Screenshots.
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