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Freshdesk vs Hubstaff

Freshdesk logo

Freshdesk

All industries

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Hubstaff logo

Hubstaff

All industries

Time tracking and team management for remote teams

From
$5.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Hubstaff billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle
  • They diverge on capability: Freshdesk covers Ticketing, Hubstaff covers Time tracking with timer.

Where they differ

Only the attributes on which Freshdesk and Hubstaff actually diverge.

Attributes where Freshdesk and Hubstaff differ
AttributeFreshdeskHubstaff
Starting price$19/month$5.99/month
PlatformsWebWeb, IOS, Android, MacOS, Windows
CategoryAll industriesUnknown
Founded20102012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Slack

Only in Hubstaff

  • Time tracking with timer
  • Activity monitoring
  • GPS location tracking
  • Screenshots
  • Reports and analytics
  • Invoicing
  • Team management

Both cover

  • Mobile apps

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Hubstaff
  • Customer support portal and knowledge basenot Hubstaff
  • Multi-channel support coordinationnot Hubstaff
  • AI-assisted support agent interactionnot Hubstaff

Hubstaff

  • Productivitynot Freshdesk
  • Collaborationnot Freshdesk
  • Task managementnot Freshdesk
  • Organizationnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Hubstaff

  • Billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Hubstaff

$5.99/month
  • FreeFree
    • Basic time tracking
    • Limited to 1 user
    • Basic reports
  • Starter$5.99/month
    • Time tracking
    • Team management
    • Reports
  • Pro$9.99/month
    • Everything in Starter
    • GPS tracking
    • Activity monitoring

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Hubstaff if

  • You need time tracking with timer.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want activity monitoring.
Hubstaff review

Questions people ask

Is Freshdesk or Hubstaff better?
Neither clearly leads. Freshdesk starts at $19/month and Hubstaff at $5.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Hubstaff?
Freshdesk starts at $19/month and Hubstaff at $5.99/month.
Does Freshdesk or Hubstaff run on more platforms?
Freshdesk runs on Web. Hubstaff runs on Web, IOS, Android, MacOS, Windows.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Hubstaff is typically brought in for.
What can Freshdesk do that Hubstaff cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Hubstaff covers Time tracking with timer, Activity monitoring, GPS location tracking, Screenshots. Both handle Mobile apps.
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