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Software · head to head

Gladly vs Hubstaff

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Hubstaff logo

Hubstaff

Software

Time tracking and team management for remote teams

From
$5.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Hubstaff billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle
  • They diverge on capability: Gladly covers Lifelong conversation, Hubstaff covers Time tracking with timer.

Where they differ

Only the attributes on which Gladly and Hubstaff actually diverge.

Attributes where Gladly and Hubstaff differ
AttributeGladlyHubstaff
Starting price$180/month$5.99/month
PlatformsWeb, Ios, AndroidWeb, IOS, Android, MacOS, Windows
Founded20142012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Hubstaff

  • Time tracking with timer
  • Activity monitoring
  • GPS location tracking
  • Screenshots
  • Reports and analytics
  • Invoicing
  • Team management
  • Mobile apps

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Hubstaff
  • Handling support conversations across voice, messaging and emailnot Hubstaff

Hubstaff

  • Productivitynot Gladly
  • Collaborationnot Gladly
  • Task managementnot Gladly
  • Organizationnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Hubstaff

  • Billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Hubstaff

$5.99/month
  • FreeFree
    • Basic time tracking
    • Limited to 1 user
    • Basic reports
  • Starter$5.99/month
    • Time tracking
    • Team management
    • Reports
  • Pro$9.99/month
    • Everything in Starter
    • GPS tracking
    • Activity monitoring

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Hubstaff if

  • You need time tracking with timer.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want activity monitoring.
Hubstaff review

Questions people ask

Is Gladly or Hubstaff better?
Neither clearly leads. Gladly starts at $180/month and Hubstaff at $5.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Hubstaff?
Gladly starts at $180/month and Hubstaff at $5.99/month.
Does Gladly or Hubstaff run on more platforms?
Gladly runs on Web, Ios, Android. Hubstaff runs on Web, IOS, Android, MacOS, Windows.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Hubstaff is typically brought in for.
What can Gladly do that Hubstaff cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Hubstaff covers Time tracking with timer, Activity monitoring, GPS location tracking, Screenshots.
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