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Software · head to head

8x8 Contact Center vs Akiflow

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Akiflow logo

Akiflow

Software

The ultimate time blocking platform

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Akiflow no native data export feature - tasks cannot be exported to CSV, JSON, or other standard formats
  • They diverge on capability: 8x8 Contact Center covers Voice, Akiflow covers Universal inbox.

Where they differ

Only the attributes on which 8x8 Contact Center and Akiflow actually diverge.

Attributes where 8x8 Contact Center and Akiflow differ
Attribute8x8 Contact CenterAkiflow
Starting price$85/month$19/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Desktop, Ios, AndroidWeb, macOS, Windows, iOS, Android
Founded19872020

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Akiflow

  • Universal inbox
  • Time blocking
  • Command bar
  • Drag-and-drop scheduling
  • Recurring tasks
  • Google Calendar
  • Outlook
  • Todoist

Both cover

  • GDPR
  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Akiflow
  • Contact centernot Akiflow
  • Remote worknot Akiflow
  • Customer supportnot Akiflow

Akiflow

  • Productivitynot 8x8 Contact Center
  • Collaborationnot 8x8 Contact Center
  • Task managementnot 8x8 Contact Center
  • Organizationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Akiflow

  • No native data export feature - tasks cannot be exported to CSV, JSON, or other standard formats
  • Mobile app integrations limited to 7 native apps compared to 30+ on desktop and web versions
  • Designed for individual users only with no team collaboration features or shared workspaces
  • No native project management capabilities to group related tasks or track project-level progress
  • Limited task-to-event conversion functionality restricting workflow flexibility

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Akiflow

$19/month
  • Pro$34/month
    • Universal task inbox from 30+ apps
    • Time blocking with calendar integration
    • Aki AI assistant
  • Pro Annual$19/month
    • Universal task inbox from 30+ apps
    • Time blocking with calendar integration
    • Aki AI assistant

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Akiflow if

  • You need universal inbox.
  • You work on Web, macOS, Windows, iOS, Android.
  • You also want time blocking.
Akiflow review

Questions people ask

Is 8x8 Contact Center or Akiflow better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Akiflow at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Akiflow?
8x8 Contact Center starts at $85/month and Akiflow at $19/month.
Does 8x8 Contact Center or Akiflow run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Akiflow runs on Web, macOS, Windows, iOS, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Akiflow is typically brought in for.
What can 8x8 Contact Center do that Akiflow cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Akiflow covers Universal inbox, Time blocking, Command bar, Drag-and-drop scheduling. Both handle GDPR, Web support, Desktop support.

Answered from the vendors’ own pages

Akiflow: Does Akiflow offer a free trial?

Yes, Akiflow provides a 7-day free trial with full feature access and no credit card required initially, though credit card details are needed to start. You can extend the trial to 14 days by booking a 1:1 onboarding call with the team.

Source
Akiflow: What apps does Akiflow integrate with?

Akiflow has native integrations with 18+ apps including Slack, Gmail, Notion, Asana, ClickUp, Zoom, Google Calendar, Trello, Todoist, Jira, GitHub, Microsoft Teams, and Outlook. It also connects with 9,000 additional apps through Zapier and IFTTT.

Source
Akiflow: Can I use Akiflow offline?

The desktop app for Mac and Windows supports offline mode, allowing you to work without an internet connection and automatically syncing all changes once you reconnect.

Source
Akiflow: Does Akiflow support team collaboration?

No, Akiflow is designed exclusively for individual power users. There are no team plans, no enterprise tier, and no freemium option. Users can share availability with others via email links but cannot collaborate directly within the app.

Source
Akiflow: What devices can I use Akiflow on?

Akiflow is available on Web, Mac, Windows, iOS, and Android with real-time syncing across all platforms. Mobile apps provide task capture, schedule viewing, and Siri integration on iOS.

Source
Akiflow: How much does Akiflow cost?

Akiflow costs $34/month billed monthly or $19/month billed annually ($228/year). There is no free plan, only a 7-day trial. Students, researchers, and healthcare workers can apply for discounts.

Source
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