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Software · head to head

Hubstaff vs Zendesk

Hubstaff logo

Hubstaff

Software

Time tracking and team management for remote teams

From
$5.99/month
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Hubstaff billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Hubstaff covers Time tracking with timer, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Hubstaff and Zendesk actually diverge.

Attributes where Hubstaff and Zendesk differ
AttributeHubstaffZendesk
Starting price$5.99/month$19/month
PlatformsWeb, IOS, Android, MacOS, WindowsWeb
Founded20122007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hubstaff

  • Time tracking with timer
  • Activity monitoring
  • GPS location tracking
  • Screenshots
  • Reports and analytics
  • Invoicing
  • Team management
  • Mobile apps

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

What people use each for

The jobs each tool is most often brought in to do.

Hubstaff

  • Productivitynot Zendesk
  • Collaborationnot Zendesk
  • Task managementnot Zendesk
  • Organizationnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Hubstaff
  • Omnichannel customer supportnot Hubstaff
  • Knowledge base and self-service portalsnot Hubstaff
  • AI-assisted customer servicenot Hubstaff

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hubstaff

  • Billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Hubstaff

$5.99/month
  • FreeFree
    • Basic time tracking
    • Limited to 1 user
    • Basic reports
  • Starter$5.99/month
    • Time tracking
    • Team management
    • Reports
  • Pro$9.99/month
    • Everything in Starter
    • GPS tracking
    • Activity monitoring

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Hubstaff if

  • You need time tracking with timer.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want activity monitoring.
Hubstaff review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Hubstaff or Zendesk better?
Neither clearly leads. Hubstaff starts at $5.99/month and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hubstaff or Zendesk?
Hubstaff starts at $5.99/month and Zendesk at $19/month.
Does Hubstaff or Zendesk run on more platforms?
Hubstaff runs on Web, IOS, Android, MacOS, Windows. Zendesk runs on Web.
What is Hubstaff best used for?
Hubstaff is most often used for productivity, collaboration, task management, organization. Of those, productivity and collaboration are not what Zendesk is typically brought in for.
What can Hubstaff do that Zendesk cannot?
Hubstaff covers Time tracking with timer, Activity monitoring, GPS location tracking, Screenshots. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat.
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Related pages

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