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Software · head to head

Hubstaff vs Salesforce Service Cloud

Hubstaff logo

Hubstaff

Software

Time tracking and team management for remote teams

From
$5.99/month
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Hubstaff billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Hubstaff covers Time tracking with timer, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Hubstaff and Salesforce Service Cloud actually diverge.

Attributes where Hubstaff and Salesforce Service Cloud differ
AttributeHubstaffSalesforce Service Cloud
Starting price$5.99/month$25/month
PlatformsWeb, IOS, Android, MacOS, WindowsWeb, Ios, Android
Founded20121999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hubstaff

  • Time tracking with timer
  • Activity monitoring
  • GPS location tracking
  • Screenshots
  • Reports and analytics
  • Invoicing
  • Team management
  • Mobile apps

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Hubstaff

  • Productivitynot Salesforce Service Cloud
  • Collaborationnot Salesforce Service Cloud
  • Task managementnot Salesforce Service Cloud
  • Organizationnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Hubstaff
  • Field servicenot Hubstaff
  • Self-service portalsnot Hubstaff
  • AI-powered supportnot Hubstaff

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hubstaff

  • Billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Hubstaff

$5.99/month
  • FreeFree
    • Basic time tracking
    • Limited to 1 user
    • Basic reports
  • Starter$5.99/month
    • Time tracking
    • Team management
    • Reports
  • Pro$9.99/month
    • Everything in Starter
    • GPS tracking
    • Activity monitoring

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Hubstaff if

  • You need time tracking with timer.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want activity monitoring.
Hubstaff review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Hubstaff or Salesforce Service Cloud better?
Neither clearly leads. Hubstaff starts at $5.99/month and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hubstaff or Salesforce Service Cloud?
Hubstaff starts at $5.99/month and Salesforce Service Cloud at $25/month.
Does Hubstaff or Salesforce Service Cloud run on more platforms?
Hubstaff runs on Web, IOS, Android, MacOS, Windows. Salesforce Service Cloud runs on Web, Ios, Android.
What is Hubstaff best used for?
Hubstaff is most often used for productivity, collaboration, task management, organization. Of those, productivity and collaboration are not what Salesforce Service Cloud is typically brought in for.
What can Hubstaff do that Salesforce Service Cloud cannot?
Hubstaff covers Time tracking with timer, Activity monitoring, GPS location tracking, Screenshots. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.
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