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Customer Support · head to head

Customerly vs Hubstaff

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Hubstaff logo

Hubstaff

Productivity

Time tracking and team management for remote teams

From
$5.99/month
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Hubstaff billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle
  • They diverge on capability: Customerly covers Live chat, Hubstaff covers Time tracking with timer.

Where they differ

Only the attributes on which Customerly and Hubstaff actually diverge.

Attributes where Customerly and Hubstaff differ
AttributeCustomerlyHubstaff
Starting priceFree$5.99/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, IOS, Android, MacOS, Windows
CategoryCustomer SupportProductivity
Founded20152012

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in Hubstaff

  • Time tracking with timer
  • Activity monitoring
  • GPS location tracking
  • Screenshots
  • Reports and analytics
  • Invoicing
  • Team management
  • Mobile apps

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Hubstaff
  • Lead generationnot Hubstaff
  • Email marketingnot Hubstaff
  • Customer feedbacknot Hubstaff

Hubstaff

  • Productivitynot Customerly
  • Collaborationnot Customerly
  • Task managementnot Customerly
  • Organizationnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Hubstaff

  • Billed per seat; the pricing page's own proration example states the Team plan costs $10 per seat per month, with fees adjusted when seats are added or removed mid-cycle

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Hubstaff

$5.99/month
  • FreeFree
    • Basic time tracking
    • Limited to 1 user
    • Basic reports
  • Starter$5.99/month
    • Time tracking
    • Team management
    • Reports
  • Pro$9.99/month
    • Everything in Starter
    • GPS tracking
    • Activity monitoring

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Hubstaff if

  • You need time tracking with timer.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want activity monitoring.
Hubstaff review

Questions people ask

Is Customerly or Hubstaff better?
Neither clearly leads. Customerly starts at Free and Hubstaff at $5.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Hubstaff?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $5.99/month for Hubstaff.
Does Customerly or Hubstaff run on more platforms?
Customerly runs on Web, Ios, Android. Hubstaff runs on Web, IOS, Android, MacOS, Windows.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Hubstaff starts at $5.99/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Hubstaff is typically brought in for.
What can Customerly do that Hubstaff cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Hubstaff covers Time tracking with timer, Activity monitoring, GPS location tracking, Screenshots.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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