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8x8 Contact Center vs Hasura

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Hasura logo

Hasura

Software

GraphQL engine that instantly creates production-ready GraphQL API from databases

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Hasura has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Hasura database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only
  • They diverge on capability: 8x8 Contact Center covers Voice, Hasura covers GraphQL API.

Where they differ

Only the attributes on which 8x8 Contact Center and Hasura actually diverge.

Attributes where 8x8 Contact Center and Hasura differ
Attribute8x8 Contact CenterHasura
Starting price$85/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19872017

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Hasura

  • GraphQL API
  • Real-time subscriptions
  • Access control
  • PostgreSQL
  • MySQL
  • Webhooks
  • REST APIs
  • Cloud support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Hasura
  • Contact centernot Hasura
  • Remote worknot Hasura
  • Customer supportnot Hasura

Hasura

  • Automatic GraphQL API generation from existing databasesnot 8x8 Contact Center
  • Real-time data subscriptions for modern applicationsnot 8x8 Contact Center
  • Backend infrastructure for web and mobile applicationsnot 8x8 Contact Center
  • Event-triggered webhooks for database changesnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Hasura

  • Database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Hasura

Free

No published plan breakdown. See the Hasura review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Hasura if

  • You need graphql api.
  • You want to start without paying.
  • You also want real-time subscriptions.
Hasura review

Questions people ask

Is 8x8 Contact Center or Hasura better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Hasura at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Hasura?
Hasura has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Hasura.
Does 8x8 Contact Center or Hasura run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Hasura runs on Web.
Can I use Hasura for free?
Yes. Hasura has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Hasura is typically brought in for.
What can 8x8 Contact Center do that Hasura cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Hasura covers GraphQL API, Real-time subscriptions, Access control, PostgreSQL.
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