Softwr

Software · head to head

8x8 Contact Center vs Parse Server

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Parse Server logo

Parse Server

Software

Open-source Backend as a Service platform with REST and GraphQL APIs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Parse Server has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Parse Server deployment complexity and scaling challenges require operational expertise
  • They diverge on capability: 8x8 Contact Center covers Voice, Parse Server covers REST API.

Where they differ

Only the attributes on which 8x8 Contact Center and Parse Server actually diverge.

Attributes where 8x8 Contact Center and Parse Server differ
Attribute8x8 Contact CenterParse Server
Starting price$85/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidNode.js, Express, REST API, GraphQL API
Founded19872011

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Parse Server

  • REST API
  • GraphQL API
  • Authentication
  • Node.js
  • Cloud functions
  • File storage
  • Webhooks
  • Node.js support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Parse Server
  • Contact centernot Parse Server
  • Remote worknot Parse Server
  • Customer supportnot Parse Server

Parse Server

  • API Developmentnot 8x8 Contact Center
  • API Gatewaynot 8x8 Contact Center
  • API Testingnot 8x8 Contact Center
  • API Documentationnot 8x8 Contact Center
  • Microservicesnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Parse Server

  • Deployment complexity and scaling challenges require operational expertise
  • Requires database management skills for MongoDB or PostgreSQL administration
  • Smaller community and ecosystem compared to Firebase or cloud alternatives
  • Query depth bypass vulnerability allowing denial-of-service attacks via complex REST/GraphQL queries
  • Stored XSS vulnerability through SVG file uploads requires patching

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Parse Server

Free
  • Open SourceFree
    • Self-hosted Parse Server
    • Community support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Parse Server if

  • You need rest api.
  • You want to start without paying.
  • You work on Node.js, Express, REST API, GraphQL API.
  • You also want graphql api.
Parse Server review

Questions people ask

Is 8x8 Contact Center or Parse Server better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Parse Server at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Parse Server?
Parse Server has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Parse Server.
Does 8x8 Contact Center or Parse Server run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Parse Server runs on Node.js, Express, REST API, GraphQL API.
Can I use Parse Server for free?
Yes. Parse Server has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Parse Server is typically brought in for.
What can 8x8 Contact Center do that Parse Server cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Parse Server covers REST API, GraphQL API, Authentication, Node.js.

Answered from the vendors’ own pages

Parse Server: Is Parse Server self-hosted or cloud-managed?

Parse Server is entirely self-hosted and open-source, running on your own infrastructure with no monthly subscription required; you manage the MongoDB or PostgreSQL database and deployment.

Parse Server: What databases does Parse Server support?

Parse Server works with MongoDB and PostgreSQL as data stores, giving you flexibility to choose your preferred database system for your application.

Parse Server: What APIs does Parse Server provide?

Parse Server automatically generates both REST and GraphQL APIs based on your application schema, and you can extend these with custom queries, mutations, and remote schemas.

Source
Parse Server: What SDKs are available for Parse Server?

Parse provides native SDKs for iOS (Swift/Objective-C), Android, JavaScript/Node.js, PHP, and .NET, plus REST and GraphQL access for any other platform.

Source
Parse Server: Does Parse Server include user authentication?

Yes. Parse Server includes out-of-the-box user management with support for email/password authentication, OAuth providers (Facebook, Twitter, Google, GitHub, LDAP), push notifications, and campaigns.

ShareXLinkedInRedditWhatsAppEmail

Related pages

More on 8x8 Contact Center

More on Parse Server

Keep looking

Other head to heads