Is Freshdesk or Hasura better?

Neither clearly leads. Freshdesk starts at $19/month and Hasura at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Freshdesk or Hasura?

Hasura has a free tier; the other does not. Paid plans start at $19/month for Freshdesk and Free for Hasura.

Does Freshdesk or Hasura run on more platforms?

Both run on Web, so platform support will not decide this one for you.

Can I use Hasura for free?

Yes. Hasura has a free tier, so you can try it without paying. Freshdesk starts at $19/month.

What is Freshdesk best used for?

Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Hasura is typically brought in for.

What can Freshdesk do that Hasura cannot?

Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Hasura covers GraphQL API, Real-time subscriptions, Access control, PostgreSQL.

All industries · head to head

Freshdesk vs Hasura

Freshdesk

All industries

Delight your customers, effortlessly

From: $19/month
Rated: -

Full review Website

Hasura

API Management

GraphQL engine that instantly creates production-ready GraphQL API from databases

From: Free
Rated: -

Full review Website

The short version

Only Hasura has a free tier, so it costs nothing to try first.
Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Hasura database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only
They diverge on capability: Freshdesk covers Ticketing, Hasura covers GraphQL API.

Where they differ

Only the attributes on which Freshdesk and Hasura actually diverge.

Attributes where Freshdesk and Hasura differ
Attribute	Freshdesk	Hasura
Starting price	$19/month	Free
Pricing model	subscription	open-source
Free tier	No	Yes
Category	All industries	API Management
Founded	2010	2017

Identical on both: platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

Ticketing
Automation
Self-service
Team collaboration
Multi-channel support
SLA management
Reporting
Mobile apps

Only in Hasura

GraphQL API
Real-time subscriptions
Access control
PostgreSQL
MySQL
Webhooks
REST APIs
Cloud support

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

Help desk and ticketing systemnot Hasura
Customer support portal and knowledge basenot Hasura
Multi-channel support coordinationnot Hasura
AI-assisted support agent interactionnot Hasura

Hasura

Automatic GraphQL API generation from existing databasesnot Freshdesk
Real-time data subscriptions for modern applicationsnot Freshdesk
Backend infrastructure for web and mobile applicationsnot Freshdesk
Event-triggered webhooks for database changesnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

Growth tier lacks multilingual helpdesk and custom reporting dashboards
Skill-based routing available only on Enterprise tier
Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Hasura

Database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Hasura

Free

No published plan breakdown. See the Hasura review.

Which should you pick?

Choose Freshdesk if

You need ticketing.
You also want automation.

Freshdesk review

Choose Hasura if

You need graphql api.
You want to start without paying.
You also want real-time subscriptions.

Hasura review

Questions people ask

Is Freshdesk or Hasura better?: Neither clearly leads. Freshdesk starts at $19/month and Hasura at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Hasura?: Hasura has a free tier; the other does not. Paid plans start at $19/month for Freshdesk and Free for Hasura.
Does Freshdesk or Hasura run on more platforms?: Both run on Web, so platform support will not decide this one for you.
Can I use Hasura for free?: Yes. Hasura has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Freshdesk best used for?: Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Hasura is typically brought in for.
What can Freshdesk do that Hasura cannot?: Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Hasura covers GraphQL API, Real-time subscriptions, Access control, PostgreSQL.

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Freshdesk vs Hasura

Freshdesk

Hasura

The short version

Where they differ

What each one covers

Only in Freshdesk

Only in Hasura

What people use each for

Freshdesk

Hasura

Where each one falls short

Freshdesk

Hasura

Pricing, plan by plan

Freshdesk

Hasura

Which should you pick?

Choose Freshdesk if

Choose Hasura if

Questions people ask

Related pages

More on Freshdesk

More on Hasura

Keep looking

Other head to heads