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Hasura vs Jira Service Management

Hasura logo

Hasura

Software

GraphQL engine that instantly creates production-ready GraphQL API from databases

From
Free
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Hasura database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: Hasura covers GraphQL API, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which Hasura and Jira Service Management actually diverge.

Attributes where Hasura and Jira Service Management differ
AttributeHasuraJira Service Management
Pricing modelopen-sourcesubscription
PlatformsWebWeb, Ios, Android
Founded20172002

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hasura

  • GraphQL API
  • Real-time subscriptions
  • Access control
  • PostgreSQL
  • MySQL
  • Webhooks
  • REST APIs
  • Cloud support

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

What people use each for

The jobs each tool is most often brought in to do.

Hasura

  • Automatic GraphQL API generation from existing databasesnot Jira Service Management
  • Real-time data subscriptions for modern applicationsnot Jira Service Management
  • Backend infrastructure for web and mobile applicationsnot Jira Service Management
  • Event-triggered webhooks for database changesnot Jira Service Management

Jira Service Management

  • IT service managementnot Hasura
  • Incident responsenot Hasura
  • Change managementnot Hasura
  • Asset trackingnot Hasura

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hasura

  • Database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

Hasura

Free

No published plan breakdown. See the Hasura review.

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Hasura if

  • You need graphql api.
  • You want to start without paying.
  • You also want real-time subscriptions.
Hasura review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Hasura or Jira Service Management better?
Neither clearly leads. Hasura starts at Free and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hasura or Jira Service Management?
Hasura starts at Free and Jira Service Management at Free.
Does Hasura or Jira Service Management run on more platforms?
Hasura runs on Web. Jira Service Management runs on Web, Ios, Android.
Can I use Hasura for free?
Both have a free tier, so you can try either at no cost before committing.
What is Hasura best used for?
Hasura is most often used for automatic graphql api generation from existing databases, real-time data subscriptions for modern applications, backend infrastructure for web and mobile applications, event-triggered webhooks for database changes. Of those, automatic graphql api generation from existing databases and real-time data subscriptions for modern applications are not what Jira Service Management is typically brought in for.
What can Hasura do that Jira Service Management cannot?
Hasura covers GraphQL API, Real-time subscriptions, Access control, PostgreSQL. Jira Service Management covers Incident management, Change management, Problem management, Asset management.
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