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Freshservice vs Hasura

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Hasura logo

Hasura

Software

GraphQL engine that instantly creates production-ready GraphQL API from databases

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Hasura has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Hasura database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only
  • They diverge on capability: Freshservice covers Incident management, Hasura covers GraphQL API.

Where they differ

Only the attributes on which Freshservice and Hasura actually diverge.

Attributes where Freshservice and Hasura differ
AttributeFreshserviceHasura
Starting price$19/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
Founded20102017

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in Hasura

  • GraphQL API
  • Real-time subscriptions
  • Access control
  • PostgreSQL
  • MySQL
  • Webhooks
  • REST APIs
  • Cloud support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Hasura
  • Asset management and change control for IT teamsnot Hasura

Hasura

  • Automatic GraphQL API generation from existing databasesnot Freshservice
  • Real-time data subscriptions for modern applicationsnot Freshservice
  • Backend infrastructure for web and mobile applicationsnot Freshservice
  • Event-triggered webhooks for database changesnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Hasura

  • Database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Hasura

Free

No published plan breakdown. See the Hasura review.

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Hasura if

  • You need graphql api.
  • You want to start without paying.
  • You also want real-time subscriptions.
Hasura review

Questions people ask

Is Freshservice or Hasura better?
Neither clearly leads. Freshservice starts at $19/month and Hasura at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Hasura?
Hasura has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Hasura.
Does Freshservice or Hasura run on more platforms?
Freshservice runs on Web, Ios, Android. Hasura runs on Web.
Can I use Hasura for free?
Yes. Hasura has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Hasura is typically brought in for.
What can Freshservice do that Hasura cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Hasura covers GraphQL API, Real-time subscriptions, Access control, PostgreSQL.
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