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8x8 Contact Center vs Sanity

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Sanity logo

Sanity

Software

Headless CMS with real-time collaborative editing and structured content APIs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Sanity has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Sanity free plan limited to 10,000 documents and 100GB assets
  • They diverge on capability: 8x8 Contact Center covers Voice, Sanity covers Content API.

Where they differ

Only the attributes on which 8x8 Contact Center and Sanity actually diverge.

Attributes where 8x8 Contact Center and Sanity differ
Attribute8x8 Contact CenterSanity
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19872011

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Sanity

  • Content API
  • Collaborative editing
  • Structured content
  • Webhooks
  • Third-party services
  • GROQ query language
  • Cloud support
  • JavaScript SDK support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Sanity
  • Contact centernot Sanity
  • Remote worknot Sanity
  • Customer supportnot Sanity

Sanity

  • Headless CMS for structured content managementnot 8x8 Contact Center
  • Collaborative content editing with real-time multiplayer supportnot 8x8 Contact Center
  • API-driven content delivery with GROQ query languagenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Sanity

  • Free plan limited to 10,000 documents and 100GB assets
  • Free plan supports only public datasets
  • Growth plan capped at 50 seats maximum
  • Private datasets, scheduled drafts, and comments/tasks require paid plans
  • Annual billing unavailable for Growth plan; Enterprise-only

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Sanity

Free

No published plan breakdown. See the Sanity review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Sanity if

  • You need content api.
  • You want to start without paying.
  • You also want collaborative editing.
Sanity review

Questions people ask

Is 8x8 Contact Center or Sanity better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Sanity at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Sanity?
Sanity has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Sanity.
Does 8x8 Contact Center or Sanity run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Sanity runs on Web.
Can I use Sanity for free?
Yes. Sanity has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Sanity is typically brought in for.
What can 8x8 Contact Center do that Sanity cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Sanity covers Content API, Collaborative editing, Structured content, Webhooks.
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