Softwr

Customer Support · head to head

Chatwoot vs Hasura

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Hasura logo

Hasura

APIs

GraphQL engine that instantly creates production-ready GraphQL API from databases

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Hasura active model definition: model/command accessed more than 1,000 times monthly
  • They diverge on capability: Chatwoot covers Live chat, Hasura covers GraphQL API.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatwoot and Hasura actually diverge.

Attributes where Chatwoot and Hasura differ
AttributeChatwootHasura
Pricing modelUnknownfreemium
PlatformsWeb, Cloud, Self-hostedWeb
CategoryCustomer SupportAPIs

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), founded (2017).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Hasura

  • GraphQL API
  • Real-time subscriptions
  • Access control
  • PostgreSQL
  • MySQL
  • Webhooks
  • REST APIs
  • Cloud support

Both cover

  • Self-hosted support

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Hasura
  • Privacy-first chatnot Hasura
  • Multi-channel supportnot Hasura

Hasura

  • Automatic GraphQL API generation from existing databasesnot Chatwoot
  • Real-time data subscriptions for modern applicationsnot Chatwoot
  • Backend infrastructure for web and mobile applicationsnot Chatwoot
  • Event-triggered webhooks for database changesnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Hasura

  • Active model definition: model/command accessed more than 1,000 times monthly
  • Private DDN requires Base or Advanced plan

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Hasura

Free
  • DDN FreeFree
    • Unlimited models
    • 1 supergraph developer
    • 15-minute observability retention
  • DDN Base$5/month
    • Per active model billing
    • Unlimited developers
    • 30-day observability retention
  • DDN Advanced$30/month
    • Per active model billing
    • Federated collaboration
    • Multi-repo CI/CD

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Hasura if

  • You need graphql api.
  • You want to start without paying.
  • You also want real-time subscriptions.
Hasura review

Questions people ask

Is Chatwoot or Hasura better?
Neither clearly leads. Chatwoot starts at Free and Hasura at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Hasura?
Chatwoot starts at Free and Hasura at Free.
Does Chatwoot or Hasura run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Hasura runs on Web.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Hasura is typically brought in for.
What can Chatwoot do that Hasura cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Hasura covers GraphQL API, Real-time subscriptions, Access control, PostgreSQL. Both handle Self-hosted support.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Hasura: How much does Hasura cost?

Hasura DDN Free is free. DDN Base starts at $5/active model/month, and DDN Advanced starts at $30/active model/month.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Hasura: What is an active model in Hasura pricing?

An active model is defined as any model or command accessed more than 1,000 times monthly.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Hasura: Is there a free version of Hasura?

Yes, Hasura DDN Free is always free and includes unlimited models, 1 supergraph developer, and 15-minute observability retention.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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