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8x8 Contact Center vs Asyncapi

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Asyncapi logo

Asyncapi

Software

Specification and tools for defining asynchronous APIs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Asyncapi has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Asyncapi complex to implement and debug asynchronous operations due to their non-linear and concurrent nature
  • They diverge on capability: 8x8 Contact Center covers Voice, Asyncapi covers API Specification.

Where they differ

Only the attributes on which 8x8 Contact Center and Asyncapi actually diverge.

Attributes where 8x8 Contact Center and Asyncapi differ
Attribute8x8 Contact CenterAsyncapi
Starting price$85/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, CLI, IDE Extensions
Founded19872019

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Asyncapi

  • API Specification
  • Code generation
  • Documentation
  • Multiple messaging protocols
  • Code generators
  • Specification support
  • Tools support
  • CLI support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Asyncapi
  • Contact centernot Asyncapi
  • Remote worknot Asyncapi
  • Customer supportnot Asyncapi

Asyncapi

  • API Developmentnot 8x8 Contact Center
  • API Gatewaynot 8x8 Contact Center
  • API Testingnot 8x8 Contact Center
  • API Documentationnot 8x8 Contact Center
  • Microservicesnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Asyncapi

  • Complex to implement and debug asynchronous operations due to their non-linear and concurrent nature
  • Keeping AsyncAPI documents up to date is challenging as systems evolve
  • Tracing and debugging asynchronous operations is more difficult than synchronous request-response patterns

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Asyncapi

Free
  • Open SourceFree
    • AsyncAPI specification
    • Tools
    • Community support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Asyncapi if

  • You need api specification.
  • You want to start without paying.
  • You work on Web, CLI, IDE Extensions.
  • You also want code generation.
Asyncapi review

Questions people ask

Is 8x8 Contact Center or Asyncapi better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Asyncapi at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Asyncapi?
Asyncapi has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Asyncapi.
Does 8x8 Contact Center or Asyncapi run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Asyncapi runs on Web, CLI, IDE Extensions.
Can I use Asyncapi for free?
Yes. Asyncapi has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Asyncapi is typically brought in for.
What can 8x8 Contact Center do that Asyncapi cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Asyncapi covers API Specification, Code generation, Documentation, Multiple messaging protocols.

Answered from the vendors’ own pages

Asyncapi: What is AsyncAPI used for?

AsyncAPI is an open-source specification for defining and documenting asynchronous APIs, message-driven systems, and event-driven architectures. It serves the same purpose for async APIs as OpenAPI does for REST APIs, providing standardized documentation, code generation, and tooling.

Source
Asyncapi: Is AsyncAPI free to use?

Yes, AsyncAPI is completely free and open-source. It is hosted by the Linux Foundation and supported by community contributions and sponsorships from companies like Postman, IBM, IQVIA Technology, and Solace.

Source
Asyncapi: What protocols and technologies does AsyncAPI support?

AsyncAPI supports multiple protocols and technologies including Kafka, RabbitMQ, MQTT, Socket.IO, AWS EventBridge, and others. It provides language support for JavaScript/TypeScript, Python, Java, Go, C#/.NET, Kotlin, and PHP.

Source
Asyncapi: Does AsyncAPI have IDE support?

Yes, AsyncAPI has IDE extensions available for VSCode and IntelliJ, along with CLI utilities and GitHub Actions integration for developers.

Source
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