Softwr

Customer Support · head to head

8x8 Contact Center vs Strapi

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Strapi logo

Strapi

API Management

Headless CMS with REST and GraphQL APIs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Strapi has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Strapi cloud pricing is per project, not per account, so a second project doubles the bill
  • They diverge on capability: 8x8 Contact Center covers Voice, Strapi covers REST API.

Where they differ

Only the attributes on which 8x8 Contact Center and Strapi actually diverge.

Attributes where 8x8 Contact Center and Strapi differ
Attribute8x8 Contact CenterStrapi
Starting price$85/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidNode.js, Cloud, Self-hosted, Docker
CategoryCustomer SupportAPI Management
Founded19872015

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Strapi

  • REST API
  • GraphQL API
  • Content management
  • PostgreSQL
  • MySQL
  • MongoDB
  • AWS
  • Webhooks

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Strapi
  • Contact centernot Strapi
  • Remote worknot Strapi
  • Customer supportnot Strapi

Strapi

  • Running a self hosted headless CMS with a REST or GraphQL APInot 8x8 Contact Center
  • Giving editors a content admin panel over a custom content modelnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Strapi

  • Cloud pricing is per project, not per account, so a second project doubles the bill
  • Starter at $35 a month allows 100,000 API requests, and overage is $1.50 per 25,000
  • Extra bandwidth is $30 per 100 GB and extra asset storage $0.60 per GB
  • Backups start at the Pro plan, weekly, and only become daily at Business
  • An uptime SLA is Business only, at $450 a month per project
  • Additional environments cost $60 a month on Pro and $300 a month on Business

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Strapi

Free
  • CommunityFree
    • Self-hosted Strapi
    • Community support
  • Pro$99/monthly
    • Cloud hosting
    • Advanced features
    • Priority support
  • Business$undefined/monthly
    • Enterprise features
    • Custom SLA
    • Dedicated support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Strapi if

  • You need rest api.
  • You want to start without paying.
  • You work on Node.js, Cloud, Self-hosted, Docker.
  • You also want graphql api.
Strapi review

Questions people ask

Is 8x8 Contact Center or Strapi better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Strapi at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Strapi?
Strapi has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Strapi.
Does 8x8 Contact Center or Strapi run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Strapi runs on Node.js, Cloud, Self-hosted, Docker.
Can I use Strapi for free?
Yes. Strapi has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Strapi is typically brought in for.
What can 8x8 Contact Center do that Strapi cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Strapi covers REST API, GraphQL API, Content management, PostgreSQL.
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