Softwr

Customer Support · head to head

Groove vs Hasura

Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
Hasura logo

Hasura

API Management

GraphQL engine that instantly creates production-ready GraphQL API from databases

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Hasura has a free tier, so it costs nothing to try first.
  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Hasura database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only
  • They diverge on capability: Groove covers Shared inbox, Hasura covers GraphQL API.

Where they differ

Only the attributes on which Groove and Hasura actually diverge.

Attributes where Groove and Hasura differ
AttributeGrooveHasura
Starting price$12/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportAPI Management
Founded20112017

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in Hasura

  • GraphQL API
  • Real-time subscriptions
  • Access control
  • PostgreSQL
  • MySQL
  • Webhooks
  • REST APIs
  • Cloud support

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Hasura
  • Handling email, chat and messaging support in one queuenot Hasura

Hasura

  • Automatic GraphQL API generation from existing databasesnot Groove
  • Real-time data subscriptions for modern applicationsnot Groove
  • Backend infrastructure for web and mobile applicationsnot Groove
  • Event-triggered webhooks for database changesnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Hasura

  • Database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Hasura

Free

No published plan breakdown. See the Hasura review.

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Hasura if

  • You need graphql api.
  • You want to start without paying.
  • You also want real-time subscriptions.
Hasura review

Questions people ask

Is Groove or Hasura better?
Neither clearly leads. Groove starts at $12/month and Hasura at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Hasura?
Hasura has a free tier; the other does not. Paid plans start at $12/month for Groove and Free for Hasura.
Does Groove or Hasura run on more platforms?
Groove runs on Web, Ios, Android. Hasura runs on Web.
Can I use Hasura for free?
Yes. Hasura has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Hasura is typically brought in for.
What can Groove do that Hasura cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Hasura covers GraphQL API, Real-time subscriptions, Access control, PostgreSQL.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Groove

More on Hasura

Keep looking

Other head to heads