Softwr

Customer Support · head to head

Front vs Hasura

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Hasura logo

Hasura

API Management

GraphQL engine that instantly creates production-ready GraphQL API from databases

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Hasura has a free tier, so it costs nothing to try first.
  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Hasura database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only
  • They diverge on capability: Front covers Shared inbox, Hasura covers GraphQL API.

Where they differ

Only the attributes on which Front and Hasura actually diverge.

Attributes where Front and Hasura differ
AttributeFrontHasura
Starting price$25/month per seatFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsCloud-based SaaSWeb
CategoryCustomer SupportAPI Management
Founded20132017

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Hasura

  • GraphQL API
  • Real-time subscriptions
  • Access control
  • PostgreSQL
  • MySQL
  • Webhooks
  • REST APIs
  • Cloud support

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Hasura
  • Enterprises using AI to resolve complex multi-step customer requestsnot Hasura

Hasura

  • Automatic GraphQL API generation from existing databasesnot Front
  • Real-time data subscriptions for modern applicationsnot Front
  • Backend infrastructure for web and mobile applicationsnot Front
  • Event-triggered webhooks for database changesnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Hasura

  • Database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Hasura

Free

No published plan breakdown. See the Hasura review.

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Hasura if

  • You need graphql api.
  • You want to start without paying.
  • You also want real-time subscriptions.
Hasura review

Questions people ask

Is Front or Hasura better?
Neither clearly leads. Front starts at $25/month per seat and Hasura at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Hasura?
Hasura has a free tier; the other does not. Paid plans start at $25/month per seat for Front and Free for Hasura.
Does Front or Hasura run on more platforms?
Front runs on Cloud-based SaaS. Hasura runs on Web.
Can I use Hasura for free?
Yes. Hasura has a free tier, so you can try it without paying. Front starts at $25/month per seat.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Hasura is typically brought in for.
What can Front do that Hasura cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Hasura covers GraphQL API, Real-time subscriptions, Access control, PostgreSQL.
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Related pages

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