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Software · head to head

8x8 Contact Center vs Akana

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Akana logo

Akana

Software

Enterprise API lifecycle management platform

From
$2500/monthly
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Akana owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com
  • They diverge on capability: 8x8 Contact Center covers Voice, Akana covers API Lifecycle Management.

Where they differ

Only the attributes on which 8x8 Contact Center and Akana actually diverge.

Attributes where 8x8 Contact Center and Akana differ
Attribute8x8 Contact CenterAkana
Starting price$85/month$2500/monthly
PlatformsWeb, Desktop, Ios, AndroidCloud, On-premise, Hybrid
Founded19872001

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Akana

  • API Lifecycle Management
  • API Security
  • Governance Controls
  • OAuth
  • SAML
  • LDAP
  • Active Directory
  • Cloud support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Akana
  • Contact centernot Akana
  • Remote worknot Akana
  • Customer supportnot Akana

Akana

  • API lifecycle management across REST, SOAP and GraphQLnot 8x8 Contact Center
  • Applying OAuth, JWT and SAML policies at the gatewaynot 8x8 Contact Center
  • Running the same platform on-premises, in Kubernetes or across cloudsnot 8x8 Contact Center
  • Developer portal and API monetisationnot 8x8 Contact Center
  • Monitoring API traffic and enforcing quotasnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Akana

  • Owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com
  • Pricing is not published; only a 30 day trial is offered

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Akana

$2500/monthly
  • Professional$2500/monthly
    • API Gateway
    • Developer Portal
    • Basic analytics
  • Enterprise$5000/monthly
    • Advanced governance
    • Multi-cloud support
    • Premium support
  • Custom$undefined/monthly
    • Custom solutions
    • Dedicated support
    • SLA guarantee

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Akana if

  • You need api lifecycle management.
  • You work on Cloud, On-premise, Hybrid.
  • You also want api security.
Akana review

Questions people ask

Is 8x8 Contact Center or Akana better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Akana at $2500/monthly, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Akana?
8x8 Contact Center starts at $85/month and Akana at $2500/monthly.
Does 8x8 Contact Center or Akana run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Akana runs on Cloud, On-premise, Hybrid.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Akana is typically brought in for.
What can 8x8 Contact Center do that Akana cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Akana covers API Lifecycle Management, API Security, Governance Controls, OAuth.
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