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Amazon Connect vs Hasura

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Hasura logo

Hasura

Software

GraphQL engine that instantly creates production-ready GraphQL API from databases

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Hasura database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only
  • They diverge on capability: Amazon Connect covers Voice, Hasura covers GraphQL API.

Where they differ

Only the attributes on which Amazon Connect and Hasura actually diverge.

Attributes where Amazon Connect and Hasura differ
AttributeAmazon ConnectHasura
Pricing modelusage-basedopen-source
Founded20062017

Identical on both: starting price (Free), free tier (Yes), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Hasura

  • GraphQL API
  • Real-time subscriptions
  • Access control
  • PostgreSQL
  • MySQL
  • Webhooks
  • REST APIs
  • Cloud support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Hasura
  • Voice, chat, email and SMS in one queuenot Hasura
  • Conversational analytics and agent assistnot Hasura
  • Outbound campaigns and automated contactnot Hasura
  • Workforce scheduling for contact centre agentsnot Hasura

Hasura

  • Automatic GraphQL API generation from existing databasesnot Amazon Connect
  • Real-time data subscriptions for modern applicationsnot Amazon Connect
  • Backend infrastructure for web and mobile applicationsnot Amazon Connect
  • Event-triggered webhooks for database changesnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Hasura

  • Database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Hasura

Free

No published plan breakdown. See the Hasura review.

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Hasura if

  • You need graphql api.
  • You want to start without paying.
  • You also want real-time subscriptions.
Hasura review

Questions people ask

Is Amazon Connect or Hasura better?
Neither clearly leads. Amazon Connect starts at Free and Hasura at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Hasura?
Amazon Connect starts at Free and Hasura at Free.
Does Amazon Connect or Hasura run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Hasura is typically brought in for.
What can Amazon Connect do that Hasura cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Hasura covers GraphQL API, Real-time subscriptions, Access control, PostgreSQL.
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