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Software · head to head

8x8 Contact Center vs Microsoft Azure API Management

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Microsoft Azure API Management logo

Microsoft Azure API Management

Software

Hybrid, multi-cloud API management service on Azure

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Microsoft Azure API Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Microsoft Azure API Management prices are not shown on the pricing page itself; every tier renders as a placeholder and routes to the calculator or sales
  • They diverge on capability: 8x8 Contact Center covers Voice, Microsoft Azure API Management covers API Gateway.

Where they differ

Only the attributes on which 8x8 Contact Center and Microsoft Azure API Management actually diverge.

Attributes where 8x8 Contact Center and Microsoft Azure API Management differ
Attribute8x8 Contact CenterMicrosoft Azure API Management
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidCloud, Hybrid, Multi-cloud
Founded19871975

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Microsoft Azure API Management

  • API Gateway
  • Developer Portal
  • API Policies
  • Azure services
  • AWS
  • Google Cloud
  • On-premises
  • Cloud support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Microsoft Azure API Management
  • Contact centernot Microsoft Azure API Management
  • Remote worknot Microsoft Azure API Management
  • Customer supportnot Microsoft Azure API Management

Microsoft Azure API Management

  • API gateway and lifecycle management on Azurenot 8x8 Contact Center
  • Throttling, keys and policies in front of backend servicesnot 8x8 Contact Center
  • Developer portal for internal and partner APIsnot 8x8 Contact Center
  • Hybrid deployments using self-hosted gatewaysnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Microsoft Azure API Management

  • Prices are not shown on the pricing page itself; every tier renders as a placeholder and routes to the calculator or sales
  • Two parallel generations of tiers, classic and v2, so the choice is which lineage before which size
  • The Developer tier is explicitly not for production
  • Self-hosted gateways and workspace gateways are charged separately from the service

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Microsoft Azure API Management

Free
  • FreeFree
    • 1M calls/month
    • Community support
  • Developer$50/monthly
    • 10M calls/month
    • Email support
  • Premium$500/monthly
    • Unlimited calls
    • Priority support
    • SLA

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Microsoft Azure API Management if

  • You need api gateway.
  • You want to start without paying.
  • You work on Cloud, Hybrid, Multi-cloud.
  • You also want developer portal.
Microsoft Azure API Management review

Questions people ask

Is 8x8 Contact Center or Microsoft Azure API Management better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Microsoft Azure API Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Microsoft Azure API Management?
Microsoft Azure API Management has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Microsoft Azure API Management.
Does 8x8 Contact Center or Microsoft Azure API Management run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Microsoft Azure API Management runs on Cloud, Hybrid, Multi-cloud.
Can I use Microsoft Azure API Management for free?
Yes. Microsoft Azure API Management has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Microsoft Azure API Management is typically brought in for.
What can 8x8 Contact Center do that Microsoft Azure API Management cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Microsoft Azure API Management covers API Gateway, Developer Portal, API Policies, Azure services.
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