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Hasura vs Zendesk

Hasura logo

Hasura

Software

GraphQL engine that instantly creates production-ready GraphQL API from databases

From
Free
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Hasura has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hasura database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Hasura covers GraphQL API, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Hasura and Zendesk actually diverge.

Attributes where Hasura and Zendesk differ
AttributeHasuraZendesk
Starting priceFree$19/month
Pricing modelopen-sourcesubscription
Free tierYesNo
Founded20172007

Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hasura

  • GraphQL API
  • Real-time subscriptions
  • Access control
  • PostgreSQL
  • MySQL
  • Webhooks
  • REST APIs
  • Cloud support

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

What people use each for

The jobs each tool is most often brought in to do.

Hasura

  • Automatic GraphQL API generation from existing databasesnot Zendesk
  • Real-time data subscriptions for modern applicationsnot Zendesk
  • Backend infrastructure for web and mobile applicationsnot Zendesk
  • Event-triggered webhooks for database changesnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Hasura
  • Omnichannel customer supportnot Hasura
  • Knowledge base and self-service portalsnot Hasura
  • AI-assisted customer servicenot Hasura

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hasura

  • Database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Hasura

Free

No published plan breakdown. See the Hasura review.

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Hasura if

  • You need graphql api.
  • You want to start without paying.
  • You also want real-time subscriptions.
Hasura review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Hasura or Zendesk better?
Neither clearly leads. Hasura starts at Free and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hasura or Zendesk?
Hasura has a free tier; the other does not. Paid plans start at Free for Hasura and $19/month for Zendesk.
Does Hasura or Zendesk run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Hasura for free?
Yes. Hasura has a free tier, so you can try it without paying. Zendesk starts at $19/month.
What is Hasura best used for?
Hasura is most often used for automatic graphql api generation from existing databases, real-time data subscriptions for modern applications, backend infrastructure for web and mobile applications, event-triggered webhooks for database changes. Of those, automatic graphql api generation from existing databases and real-time data subscriptions for modern applications are not what Zendesk is typically brought in for.
What can Hasura do that Zendesk cannot?
Hasura covers GraphQL API, Real-time subscriptions, Access control, PostgreSQL. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat.
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