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8x8 Contact Center vs Bruno

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Bruno logo

Bruno

Software

Open-source IDE for API exploration with git-friendly collections

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Bruno has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Bruno native Git integration, the feature that distinguishes it from cloud API clients, is Pro only at $6 per user per month
  • They diverge on capability: 8x8 Contact Center covers Voice, Bruno covers API Testing.

Where they differ

Only the attributes on which 8x8 Contact Center and Bruno actually diverge.

Attributes where 8x8 Contact Center and Bruno differ
Attribute8x8 Contact CenterBruno
Starting price$85/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWindows, MacOS, Linux
Founded19872022

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Bruno

  • API Testing
  • Environment management
  • Git-friendly storage
  • GitHub
  • Git repositories
  • Local file system
  • Windows support
  • MacOS support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Bruno
  • Contact centernot Bruno
  • Remote worknot Bruno
  • Customer supportnot Bruno

Bruno

  • Sending and testing HTTP requests from a local clientnot 8x8 Contact Center
  • Keeping API collections in Git rather than a vendor cloudnot 8x8 Contact Center
  • Offline API development without an accountnot 8x8 Contact Center
  • Importing and syncing OpenAPI specificationsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Bruno

  • Native Git integration, the feature that distinguishes it from cloud API clients, is Pro only at $6 per user per month
  • OpenAPI syncs are capped at 5 a month on the free tier
  • SSO, SCIM and user management require Ultimate at $11 per user per month
  • Private workspaces are a paid feature
  • Advertised prices are annual rates

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Bruno

Free
  • Open SourceFree
    • Full IDE features
    • Git integration
    • Local storage

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Bruno if

  • You need api testing.
  • You want to start without paying.
  • You work on Windows, MacOS, Linux.
  • You also want environment management.
Bruno review

Questions people ask

Is 8x8 Contact Center or Bruno better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Bruno at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Bruno?
Bruno has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Bruno.
Does 8x8 Contact Center or Bruno run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Bruno runs on Windows, MacOS, Linux.
Can I use Bruno for free?
Yes. Bruno has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Bruno is typically brought in for.
What can 8x8 Contact Center do that Bruno cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Bruno covers API Testing, Environment management, Git-friendly storage, GitHub.
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