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3scale vs 8x8 Contact Center

3scale logo

3scale

Software

API management platform for designing, securing, and monetizing APIs

From
$300/monthly
Rated
-
Full reviewWebsite
8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 3scale red Hat's managed 3scale services end on 30 June 2027, so anyone adopting the hosted option now is choosing a product with a published end date; 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre
  • They diverge on capability: 3scale covers API Gateway, 8x8 Contact Center covers Voice.

Where they differ

Only the attributes on which 3scale and 8x8 Contact Center actually diverge.

Attributes where 3scale and 8x8 Contact Center differ
Attribute3scale8x8 Contact Center
Starting price$300/monthly$85/month
PlatformsCloud, On-premises, HybridWeb, Desktop, Ios, Android
Founded19931987

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 3scale

  • API Gateway
  • Developer Portal
  • API Monetization
  • Red Hat OpenShift
  • AWS
  • Azure
  • Kubernetes
  • Cloud support

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

3scale

  • API gateway and lifecycle managementnot 8x8 Contact Center
  • Rate limiting and traffic control across API consumersnot 8x8 Contact Center
  • Developer portal and access key managementnot 8x8 Contact Center
  • Monetising APIs with usage-based plansnot 8x8 Contact Center
  • Hybrid deployment across on-premises and cloudnot 8x8 Contact Center

8x8 Contact Center

  • Unified communicationsnot 3scale
  • Contact centernot 3scale
  • Remote worknot 3scale
  • Customer supportnot 3scale

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

3scale

  • Red Hat's managed 3scale services end on 30 June 2027, so anyone adopting the hosted option now is choosing a product with a published end date
  • Sold as part of Red Hat middleware rather than standalone, and 3scale.net redirects into redhat.com
  • Pricing is not published and a subscription is required for some services

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Pricing, plan by plan

3scale

$300/monthly
  • Starter$300/monthly
    • API gateway
    • Developer portal
    • Basic analytics
  • Professional$750/monthly
    • Advanced features
    • API monetization
    • Enhanced support
  • Enterprise$undefined/monthly
    • Custom deployment
    • Dedicated support
    • Premium SLA

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Which should you pick?

Choose 3scale if

  • You need api gateway.
  • You work on Cloud, On-premises, Hybrid.
  • You also want developer portal.
3scale review

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Questions people ask

Is 3scale or 8x8 Contact Center better?
Neither clearly leads. 3scale starts at $300/monthly and 8x8 Contact Center at $85/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 3scale or 8x8 Contact Center?
3scale starts at $300/monthly and 8x8 Contact Center at $85/month.
Does 3scale or 8x8 Contact Center run on more platforms?
3scale runs on Cloud, On-premises, Hybrid. 8x8 Contact Center runs on Web, Desktop, Ios, Android.
What is 3scale best used for?
3scale is most often used for api gateway and lifecycle management, rate limiting and traffic control across api consumers, developer portal and access key management, monetising apis with usage-based plans. Of those, api gateway and lifecycle management and rate limiting and traffic control across api consumers are not what 8x8 Contact Center is typically brought in for.
What can 3scale do that 8x8 Contact Center cannot?
3scale covers API Gateway, Developer Portal, API Monetization, Red Hat OpenShift. 8x8 Contact Center covers Voice, Digital channels, IVR, ACD.
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