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Software · head to head

8x8 Contact Center vs AWS API Gateway

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
AWS API Gateway logo

AWS API Gateway

Software

Fully managed API gateway service for creating and managing APIs at scale

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only AWS API Gateway has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; AWS API Gateway rEST APIs cost $3.50 per million calls against $1.00 for HTTP APIs, so the older and more featureful type is three and a half times dearer
  • They diverge on capability: 8x8 Contact Center covers Voice, AWS API Gateway covers REST APIs.

Where they differ

Only the attributes on which 8x8 Contact Center and AWS API Gateway actually diverge.

Attributes where 8x8 Contact Center and AWS API Gateway differ
Attribute8x8 Contact CenterAWS API Gateway
Starting price$85/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidAWS Cloud
Founded19872006

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in AWS API Gateway

  • REST APIs
  • WebSocket APIs
  • HTTP APIs
  • Lambda
  • EC2
  • DynamoDB
  • CloudWatch
  • IAM

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot AWS API Gateway
  • Contact centernot AWS API Gateway
  • Remote worknot AWS API Gateway
  • Customer supportnot AWS API Gateway

AWS API Gateway

  • Fronting Lambda functions with an HTTP endpointnot 8x8 Contact Center
  • REST and HTTP API management with throttling and keysnot 8x8 Contact Center
  • WebSocket APIs for real-time clientsnot 8x8 Contact Center
  • Private APIs reachable only inside a VPCnot 8x8 Contact Center
  • Publishing a developer portal for API consumersnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

AWS API Gateway

  • REST APIs cost $3.50 per million calls against $1.00 for HTTP APIs, so the older and more featureful type is three and a half times dearer
  • Data transfer out is charged at $0.09 per GB on top of request pricing
  • WebSocket APIs bill connection minutes as well as messages, at $0.25 per million minutes
  • Private APIs avoid data transfer charges but incur AWS PrivateLink costs instead
  • The developer portal is $125 a month, with additional portal products at $12.50 each
  • The free tier lasts 12 months rather than being ongoing

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

AWS API Gateway

Free
  • Free TierFree
    • 1M requests per month
    • Basic API management
  • Pay-as-you-go$3.5/per 1M requests
    • Unlimited requests
    • HTTP APIs
    • REST APIs

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose AWS API Gateway if

  • You need rest apis.
  • You want to start without paying.
  • You work on AWS Cloud.
  • You also want websocket apis.
AWS API Gateway review

Questions people ask

Is 8x8 Contact Center or AWS API Gateway better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and AWS API Gateway at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or AWS API Gateway?
AWS API Gateway has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for AWS API Gateway.
Does 8x8 Contact Center or AWS API Gateway run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. AWS API Gateway runs on AWS Cloud.
Can I use AWS API Gateway for free?
Yes. AWS API Gateway has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what AWS API Gateway is typically brought in for.
What can 8x8 Contact Center do that AWS API Gateway cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. AWS API Gateway covers REST APIs, WebSocket APIs, HTTP APIs, Lambda.
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