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Software · head to head

Hasura vs Salesforce Service Cloud

Hasura logo

Hasura

Software

GraphQL engine that instantly creates production-ready GraphQL API from databases

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Hasura has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hasura database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Hasura covers GraphQL API, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Hasura and Salesforce Service Cloud actually diverge.

Attributes where Hasura and Salesforce Service Cloud differ
AttributeHasuraSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelopen-sourcesubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
Founded20171999

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hasura

  • GraphQL API
  • Real-time subscriptions
  • Access control
  • PostgreSQL
  • MySQL
  • Webhooks
  • REST APIs
  • Cloud support

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Hasura

  • Automatic GraphQL API generation from existing databasesnot Salesforce Service Cloud
  • Real-time data subscriptions for modern applicationsnot Salesforce Service Cloud
  • Backend infrastructure for web and mobile applicationsnot Salesforce Service Cloud
  • Event-triggered webhooks for database changesnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Hasura
  • Field servicenot Hasura
  • Self-service portalsnot Hasura
  • AI-powered supportnot Hasura

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hasura

  • Database support limited to PostgreSQL, MongoDB, ClickHouse, and MS SQL Server only

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Hasura

Free

No published plan breakdown. See the Hasura review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Hasura if

  • You need graphql api.
  • You want to start without paying.
  • You also want real-time subscriptions.
Hasura review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Hasura or Salesforce Service Cloud better?
Neither clearly leads. Hasura starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hasura or Salesforce Service Cloud?
Hasura has a free tier; the other does not. Paid plans start at Free for Hasura and $25/month for Salesforce Service Cloud.
Does Hasura or Salesforce Service Cloud run on more platforms?
Hasura runs on Web. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Hasura for free?
Yes. Hasura has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Hasura best used for?
Hasura is most often used for automatic graphql api generation from existing databases, real-time data subscriptions for modern applications, backend infrastructure for web and mobile applications, event-triggered webhooks for database changes. Of those, automatic graphql api generation from existing databases and real-time data subscriptions for modern applications are not what Salesforce Service Cloud is typically brought in for.
What can Hasura do that Salesforce Service Cloud cannot?
Hasura covers GraphQL API, Real-time subscriptions, Access control, PostgreSQL. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.
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