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Amazon Lex vs Dialpad Contact Center

Amazon Lex logo

Amazon Lex

Software

AWS conversational AI service

From
$0.00075/per text request
Rated
-
Full reviewWebsite
Dialpad Contact Center logo

Dialpad Contact Center

Software

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit); Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • They diverge on capability: Amazon Lex covers Speech recognition, Dialpad Contact Center covers Voice Intelligence.

Where they differ

Only the attributes on which Amazon Lex and Dialpad Contact Center actually diverge.

Attributes where Amazon Lex and Dialpad Contact Center differ
AttributeAmazon LexDialpad Contact Center
Starting price$0.00075/per text request$95/month
Pricing modelusage-basedsubscription
PlatformsWeb, AWS CloudWeb, Desktop, Ios, Android
Founded20062011

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • HubSpot

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Lex

  • Building conversational chatbots leveraging Alexa deep learning enginenot Dialpad Contact Center
  • Voice and text-based NLU applications requiring automatic speech recognitionnot Dialpad Contact Center
  • Custom conversational interfaces integrated into existing applicationsnot Dialpad Contact Center

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot Amazon Lex
  • Routing and monitoring customer calls with live transcriptionnot Amazon Lex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Pricing, plan by plan

Amazon Lex

$0.00075/per text request

No published plan breakdown. See the Amazon Lex review.

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Which should you pick?

Choose Amazon Lex if

  • You need speech recognition.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Questions people ask

Is Amazon Lex or Dialpad Contact Center better?
Neither clearly leads. Amazon Lex starts at $0.00075/per text request and Dialpad Contact Center at $95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Lex or Dialpad Contact Center?
Amazon Lex starts at $0.00075/per text request and Dialpad Contact Center at $95/month.
Does Amazon Lex or Dialpad Contact Center run on more platforms?
Amazon Lex runs on Web, AWS Cloud. Dialpad Contact Center runs on Web, Desktop, Ios, Android.
What is Amazon Lex best used for?
Amazon Lex is most often used for building conversational chatbots leveraging alexa deep learning engine, voice and text-based nlu applications requiring automatic speech recognition, custom conversational interfaces integrated into existing applications. Of those, building conversational chatbots leveraging alexa deep learning engine and voice and text-based nlu applications requiring automatic speech recognition are not what Dialpad Contact Center is typically brought in for.
What can Amazon Lex do that Dialpad Contact Center cannot?
Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Both handle Web support.
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