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Software · head to head

15Five vs Gladly

15Five logo

15Five

Software

Performance management that drives results

From
$4/month
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 15Five split across three tiers, so performance reviews, OKRs and 360 feedback need Perform at $11 per user per month rather than the $4 Engage tier; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: 15Five covers Weekly check-ins, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which 15Five and Gladly actually diverge.

Attributes where 15Five and Gladly differ
Attribute15FiveGladly
Starting price$4/month$180/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
Founded20112014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 15Five

  • Weekly check-ins
  • 1-on-1 meetings
  • OKRs & goal tracking
  • Performance reviews
  • High fives recognition
  • Engagement surveys
  • Pulse surveys
  • Manager effectiveness

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Magento

Both cover

  • Salesforce
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

15Five

  • Running engagement surveys with heat maps and benchmarkingnot Gladly
  • Performance reviews and continuous feedback cyclesnot Gladly
  • Setting and tracking OKRsnot Gladly
  • 360 degree feedback and talent matrix reviewsnot Gladly
  • Compensation review cycles as a paid add-onnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot 15Five
  • Handling support conversations across voice, messaging and emailnot 15Five

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

15Five

  • Split across three tiers, so performance reviews, OKRs and 360 feedback need Perform at $11 per user per month rather than the $4 Engage tier
  • Manager training microlearnings are only in Total Platform at $16 per user per month
  • Compensation is a paid add-on at $9 per user per month, rising to $11 with benchmarking
  • The Kona meeting assistant is a further $2 per employee per month and Kona Coach $19 per manager per month
  • Advertised prices are the annual rates

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

15Five

$4/month
  • Engage$4/month
    • Engagement surveys
    • Pulse surveys
    • Action planning
  • Perform$10/month
    • Weekly check-ins
    • 1-on-1s
    • Performance reviews
  • Total Platform$16/month
    • Everything in Engage & Perform
    • Career paths
    • Competencies

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose 15Five if

  • You need weekly check-ins.
  • You work on Web, Ios, Android, Api.
  • You also want 1-on-1 meetings.
15Five review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is 15Five or Gladly better?
Neither clearly leads. 15Five starts at $4/month and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 15Five or Gladly?
15Five starts at $4/month and Gladly at $180/month.
Does 15Five or Gladly run on more platforms?
15Five runs on Web, Ios, Android, Api. Gladly runs on Web, Ios, Android.
What is 15Five best used for?
15Five is most often used for running engagement surveys with heat maps and benchmarking, performance reviews and continuous feedback cycles, setting and tracking okrs, 360 degree feedback and talent matrix reviews. Of those, running engagement surveys with heat maps and benchmarking and performance reviews and continuous feedback cycles are not what Gladly is typically brought in for.
What can 15Five do that Gladly cannot?
15Five covers Weekly check-ins, 1-on-1 meetings, OKRs & goal tracking, Performance reviews. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Salesforce, GDPR.
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