Softwr

Software · head to head

15Five vs Kustomer

15Five logo

15Five

Software

Performance management that drives results

From
$4/month
Rated
-
Full reviewWebsite
Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 15Five split across three tiers, so performance reviews, OKRs and 360 feedback need Perform at $11 per user per month rather than the $4 Engage tier; Kustomer pricing not published; requires customised sales assessment and quote for exact costs
  • They diverge on capability: 15Five covers Weekly check-ins, Kustomer covers Unified customer view.

Where they differ

Only the attributes on which 15Five and Kustomer actually diverge.

Attributes where 15Five and Kustomer differ
Attribute15FiveKustomer
Starting price$4/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, Android, ApiWeb, Cloud
Founded20112015

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 15Five

  • Weekly check-ins
  • 1-on-1 meetings
  • OKRs & goal tracking
  • Performance reviews
  • High fives recognition
  • Engagement surveys
  • Pulse surveys
  • Manager effectiveness

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Shopify
  • Magento

Both cover

  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

15Five

  • Running engagement surveys with heat maps and benchmarkingnot Kustomer
  • Performance reviews and continuous feedback cyclesnot Kustomer
  • Setting and tracking OKRsnot Kustomer
  • 360 degree feedback and talent matrix reviewsnot Kustomer
  • Compensation review cycles as a paid add-onnot Kustomer

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot 15Five
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot 15Five
  • Enterprises seeking customer 360 views and advanced workflow automationnot 15Five

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

15Five

  • Split across three tiers, so performance reviews, OKRs and 360 feedback need Perform at $11 per user per month rather than the $4 Engage tier
  • Manager training microlearnings are only in Total Platform at $16 per user per month
  • Compensation is a paid add-on at $9 per user per month, rising to $11 with benchmarking
  • The Kona meeting assistant is a further $2 per employee per month and Kona Coach $19 per manager per month
  • Advertised prices are the annual rates

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Pricing, plan by plan

15Five

$4/month
  • Engage$4/month
    • Engagement surveys
    • Pulse surveys
    • Action planning
  • Perform$10/month
    • Weekly check-ins
    • 1-on-1s
    • Performance reviews
  • Total Platform$16/month
    • Everything in Engage & Perform
    • Career paths
    • Competencies

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Which should you pick?

Choose 15Five if

  • You need weekly check-ins.
  • You work on Web, Ios, Android, Api.
  • You also want 1-on-1 meetings.
15Five review

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Questions people ask

Is 15Five or Kustomer better?
Neither clearly leads. 15Five starts at $4/month and Kustomer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 15Five or Kustomer?
15Five starts at $4/month and Kustomer at On request.
Does 15Five or Kustomer run on more platforms?
15Five runs on Web, Ios, Android, Api. Kustomer runs on Web, Cloud.
What is 15Five best used for?
15Five is most often used for running engagement surveys with heat maps and benchmarking, performance reviews and continuous feedback cycles, setting and tracking okrs, 360 degree feedback and talent matrix reviews. Of those, running engagement surveys with heat maps and benchmarking and performance reviews and continuous feedback cycles are not what Kustomer is typically brought in for.
What can 15Five do that Kustomer cannot?
15Five covers Weekly check-ins, 1-on-1 meetings, OKRs & goal tracking, Performance reviews. Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Both handle GDPR.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on 15Five

More on Kustomer

Keep looking

Other head to heads