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Software · head to head

15Five vs Salesforce Service Cloud

15Five logo

15Five

Software

Performance management that drives results

From
$4/month
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 15Five split across three tiers, so performance reviews, OKRs and 360 feedback need Perform at $11 per user per month rather than the $4 Engage tier; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: 15Five covers Weekly check-ins, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which 15Five and Salesforce Service Cloud actually diverge.

Attributes where 15Five and Salesforce Service Cloud differ
Attribute15FiveSalesforce Service Cloud
Starting price$4/month$25/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
Founded20111999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 15Five

  • Weekly check-ins
  • 1-on-1 meetings
  • OKRs & goal tracking
  • Performance reviews
  • High fives recognition
  • Engagement surveys
  • Pulse surveys
  • Manager effectiveness

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

15Five

  • Running engagement surveys with heat maps and benchmarkingnot Salesforce Service Cloud
  • Performance reviews and continuous feedback cyclesnot Salesforce Service Cloud
  • Setting and tracking OKRsnot Salesforce Service Cloud
  • 360 degree feedback and talent matrix reviewsnot Salesforce Service Cloud
  • Compensation review cycles as a paid add-onnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot 15Five
  • Field servicenot 15Five
  • Self-service portalsnot 15Five
  • AI-powered supportnot 15Five

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

15Five

  • Split across three tiers, so performance reviews, OKRs and 360 feedback need Perform at $11 per user per month rather than the $4 Engage tier
  • Manager training microlearnings are only in Total Platform at $16 per user per month
  • Compensation is a paid add-on at $9 per user per month, rising to $11 with benchmarking
  • The Kona meeting assistant is a further $2 per employee per month and Kona Coach $19 per manager per month
  • Advertised prices are the annual rates

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

15Five

$4/month
  • Engage$4/month
    • Engagement surveys
    • Pulse surveys
    • Action planning
  • Perform$10/month
    • Weekly check-ins
    • 1-on-1s
    • Performance reviews
  • Total Platform$16/month
    • Everything in Engage & Perform
    • Career paths
    • Competencies

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose 15Five if

  • You need weekly check-ins.
  • You work on Web, Ios, Android, Api.
  • You also want 1-on-1 meetings.
15Five review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is 15Five or Salesforce Service Cloud better?
Neither clearly leads. 15Five starts at $4/month and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 15Five or Salesforce Service Cloud?
15Five starts at $4/month and Salesforce Service Cloud at $25/month.
Does 15Five or Salesforce Service Cloud run on more platforms?
15Five runs on Web, Ios, Android, Api. Salesforce Service Cloud runs on Web, Ios, Android.
What is 15Five best used for?
15Five is most often used for running engagement surveys with heat maps and benchmarking, performance reviews and continuous feedback cycles, setting and tracking okrs, 360 degree feedback and talent matrix reviews. Of those, running engagement surveys with heat maps and benchmarking and performance reviews and continuous feedback cycles are not what Salesforce Service Cloud is typically brought in for.
What can 15Five do that Salesforce Service Cloud cannot?
15Five covers Weekly check-ins, 1-on-1 meetings, OKRs & goal tracking, Performance reviews. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack.
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