Softwr

HR & Recruiting · head to head

15Five vs Jira Service Management

15Five logo

15Five

HR & Recruiting

Performance management that drives results

From
$4/month
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: 15Five split across three tiers, so performance reviews, OKRs and 360 feedback need Perform at $11 per user per month rather than the $4 Engage tier; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: 15Five covers Weekly check-ins, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which 15Five and Jira Service Management actually diverge.

Attributes where 15Five and Jira Service Management differ
Attribute15FiveJira Service Management
Starting price$4/monthFree
Free tierNoYes
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
CategoryHR & RecruitingCustomer Support
Founded20112002

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 15Five

  • Weekly check-ins
  • 1-on-1 meetings
  • OKRs & goal tracking
  • Performance reviews
  • High fives recognition
  • Engagement surveys
  • Pulse surveys
  • Manager effectiveness

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Both cover

  • Slack
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

15Five

  • Running engagement surveys with heat maps and benchmarkingnot Jira Service Management
  • Performance reviews and continuous feedback cyclesnot Jira Service Management
  • Setting and tracking OKRsnot Jira Service Management
  • 360 degree feedback and talent matrix reviewsnot Jira Service Management
  • Compensation review cycles as a paid add-onnot Jira Service Management

Jira Service Management

  • IT service managementnot 15Five
  • Incident responsenot 15Five
  • Change managementnot 15Five
  • Asset trackingnot 15Five

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

15Five

  • Split across three tiers, so performance reviews, OKRs and 360 feedback need Perform at $11 per user per month rather than the $4 Engage tier
  • Manager training microlearnings are only in Total Platform at $16 per user per month
  • Compensation is a paid add-on at $9 per user per month, rising to $11 with benchmarking
  • The Kona meeting assistant is a further $2 per employee per month and Kona Coach $19 per manager per month
  • Advertised prices are the annual rates

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

15Five

$4/month
  • Engage$4/month
    • Engagement surveys
    • Pulse surveys
    • Action planning
  • Perform$10/month
    • Weekly check-ins
    • 1-on-1s
    • Performance reviews
  • Total Platform$16/month
    • Everything in Engage & Perform
    • Career paths
    • Competencies

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose 15Five if

  • You need weekly check-ins.
  • You work on Web, Ios, Android, Api.
  • You also want 1-on-1 meetings.
15Five review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is 15Five or Jira Service Management better?
Neither clearly leads. 15Five starts at $4/month and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 15Five or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at $4/month for 15Five and Free for Jira Service Management.
Does 15Five or Jira Service Management run on more platforms?
15Five runs on Web, Ios, Android, Api. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. 15Five starts at $4/month.
What is 15Five best used for?
15Five is most often used for running engagement surveys with heat maps and benchmarking, performance reviews and continuous feedback cycles, setting and tracking okrs, 360 degree feedback and talent matrix reviews. Of those, running engagement surveys with heat maps and benchmarking and performance reviews and continuous feedback cycles are not what Jira Service Management is typically brought in for.
What can 15Five do that Jira Service Management cannot?
15Five covers Weekly check-ins, 1-on-1 meetings, OKRs & goal tracking, Performance reviews. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle Slack, GDPR.
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