Surveys · alternatives
Alternatives to Medallia
20 surveys tools sit alongside Medallia in this directory. Below is what separates each from Medallia on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 20
- With a free tier
- 13
- Cheaper to start
- -
- Medallia starts at
- On request
Why people look past Medallia
Only what the record supports. Each point below is a figure on the Medallia entry measured against the tools listed beside it.
There is no free tier
The record for Medallia carries no free tier, so evaluating it means paying first. 13 of the 20 alternatives below can be used without paying.
There is only one tier
Medallia publishes a single plan, Medallia Experience Cloud at On request. There is no smaller tier to drop to if the fit is wrong or the budget moves.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
Survey and experience management platform with a permanently free tier capped at 200 responses
- Can be used without paying; Medallia cannot.
- Sold on a Per user per month model rather than quote.
- 4 tiers to Medallia's 1.
Multi-channel CX feedback platform with quoted pricing based on response volume and AI data credits
- 2 tiers to Medallia's 1.
Contact-count marketing automation priced well below the mainstream platforms, tightest with Zoho CRM
- Publishes an entry price of $19/month, where Medallia does not.
- Sold on a Per month by contact count model rather than quote.
- 3 tiers to Medallia's 1.
Offline-first data collection for humanitarian, development and research field work
- Can be used without paying; Medallia cannot.
- Publishes an entry price of $21/month, where Medallia does not.
- Sold on a Per month by submission count model rather than quote.
- 5 tiers to Medallia's 1.
Offline field survey platform priced by submissions rather than seats, built for research data quality
- Can be used without paying; Medallia cannot.
- Publishes an entry price of $225/month, where Medallia does not.
- Sold on a Per month by submission volume model rather than quote.
- 5 tiers to Medallia's 1.
Value-priced survey and experience management platform, rebranded from SoGoSurvey in 2021
- Can be used without paying; Medallia cannot.
- Sold on a Per user per month model rather than quote.
- 3 tiers to Medallia's 1.
Every Medallia alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| Medallia (this page) | On request | Quote | 1 | |
| QuestionProIf you want a self-serve platform with published pricing rather than an enterprise-only contract | Free | Per user per month | 4 | vs Medallia |
| Zonka FeedbackIf you want multi-channel CX feedback without an enterprise sales process | On request | Quote | 2 | vs Medallia |
| Zoho Marketing AutomationIf your feedback needs sit within a smaller marketing stack rather than an enterprise experience platform | $19/month | Per month by contact count | 3 | vs Medallia |
| KoboToolbox | Free, then $21/month | Per month by submission count | 5 | vs Medallia |
| SurveyCTO | Free, then $225/month | Per month by submission volume | 5 | vs Medallia |
| Sogolytics | Free | Per user per month | 3 | vs Medallia |
| SurveyLegend | Free, then $15/month | Per month by responses per survey | 4 | vs Medallia |
| LimeSurvey | Free | Open source, with paid cloud hosting | 2 | vs Medallia |
| Tally | Free, then $29/month | Free tier, paid for branding and team features | 2 | vs Medallia |
| Zoho Survey | Free | Free tier, then per user per month | 2 | vs Medallia |
| Fillout | Free, then $15/month | Per month by response count | 6 | vs Medallia |
| Microsoft Forms | Free | Included with Microsoft 365, not sold separately | 4 | vs Medallia |
| Google Forms | Free | Included with Google Workspace, not sold separately | 4 | vs Medallia |
| Jotform | Free, then $39/month | Freemium | 5 | vs Medallia |
| Paperform | Free | Freemium | 4 | vs Medallia |
| Device Magic | On request | Quote | 2 | vs Medallia |
| Qualtrics CoreXM | On request | Quote | 1 | vs Medallia |
| Alchemer | On request | Tiered annual subscription published on the vendor site | - | vs Medallia |
| Formstack | On request | Tiered monthly subscription published on the vendor site; HIPAA-capable plans priced separately | - | vs Medallia |
| GetFeedback | On request | Quote | 1 | vs Medallia |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the Medallia badges page.
Cheaper ways to solve the same problem
Free to start (13)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
- QuestionPro , Free
- KoboToolbox , Free, then $21/month
- SurveyCTO , Free, then $225/month
- Sogolytics , Free
- SurveyLegend , Free, then $15/month
- LimeSurvey , Free
- Tally , Free, then $29/month
- Zoho Survey , Free
What you would be giving up
Medallia is most often brought in for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If Medallia is broadly right and the question is cost, the Medallia pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Surveys category lists everything the directory holds, and best surveys tools ranks them.
Medallia runs on web, ios, android. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about Medallia alternatives
- What are the main alternatives to Medallia?
- 20 other surveys tools are listed in this directory, led by QuestionPro, Zonka Feedback, Zoho Marketing Automation, KoboToolbox. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to Medallia?
- 13 of the alternatives listed here can be used without paying: QuestionPro, KoboToolbox, SurveyCTO, Sogolytics, SurveyLegend.
- Why do people look for an alternative to Medallia?
- On the figures on record, 2 things stand out: there is no free tier; there is only one tier. Each is set out with the numbers behind it above.
- What would I give up by switching from Medallia?
- Medallia is most often brought in for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to Medallia?
- None of the surveys tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these Medallia alternatives chosen?
- They are the tools filed in the same category, Surveys, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare Medallia against one of these directly?
- Every alternative below has a side-by-side page against Medallia covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every surveys tool?
- No. It covers what this directory holds in the Surveys category, 20 tools beside Medallia. The category page lists the rest of the catalogue as it grows.