Zonka Feedback

Multi-channel CX feedback platform with quoted pricing based on response volume and AI data credits

As of 1 September 2026, Zonka Feedback's pricing is not published; the vendor quotes on request. A customer experience feedback tool built around in-moment surveys at kiosks, websites, apps and email, with a separate AI Feedback Intelligence product priced on data credits. Softwr lists it under Surveys. Zonka Feedback is available on Web, iOS, Android.

Visit siteVisit Zonka Feedback

Overview

What Zonka Feedback does

Zonka Feedback collects customer feedback through website and app surveys, email and SMS, and offline kiosk devices, then reports it through real-time dashboards with role-based access. It also sells a separate AI Feedback Intelligence product that applies theme extraction, sentiment analysis and impact scoring to open-ended and unstructured feedback, priced on a data-credit model distinct from the core feedback plans. What distinguishes it from a general-purpose survey tool such as SurveyMonkey is the offline and in-moment focus: kiosk and tablet-based feedback capture at physical locations is a core use case, alongside the usual digital channels, which suits retail, healthcare and hospitality operators collecting feedback at the point of service. Reported pricing in the market sits roughly between $199 and $999 a month depending on response volume and whether AI Feedback Intelligence is included, but Zonka does not publish exact tiers, so any number quoted by a third party should be confirmed directly. Buyers are CX and operations teams at multi-location businesses wanting one tool across in-person and digital feedback channels. The trade-off is that neither the core plans nor the AI add-on have published pricing, so comparing total cost against QuestionPro or Medallia requires requesting quotes from all three before a shortlist can be finalised on price.

What people use it for

A multi-location retailer or clinic wanting kiosk-based feedback capture alongside digital surveys
A CX team that needs closed-loop case management to assign and track resolution of negative feedback
A hospitality operator wanting reputation management alongside direct feedback collection
A company with high volumes of open-ended feedback wanting AI theme extraction rather than manual tagging

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Zonka Feedback.

No pricing tier is published for either the core product or the AI add-on, so total cost is unknown until a sales quote is obtained.
The AI Feedback Intelligence product is priced separately on data credits, meaning a buyer who wants both feedback collection and AI analysis is negotiating two line items, not one.
Third-party pricing estimates in the low hundreds to near a thousand dollars a month vary enough that budgeting from public sources alone is unreliable.
Kiosk hardware and offline capture are a strength for physical locations but add limited value to a purely digital-only business, which pays for a capability it does not use.
It is a smaller vendor than Medallia or Qualtrics, so enterprise buyers evaluating analyst-recognised platforms may not shortlist it despite comparable core features.

Cross-shopped

What people choose instead of Zonka Feedback

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Zonka Feedbackvs
QuestionPro
QuestionPro: If you want a published entry-level free tier rather than volume-based quoted pricing
Zonka Feedbackvs
Medallia
Medallia: If you need enterprise-scale contact centre and employee experience modules alongside CX
Zonka Feedbackvs
Zoho Marketing Automation
Zoho Marketing Automation: If feedback collection is a small part of a broader marketing workflow rather than a dedicated CX platform

Pricing

What Zonka Feedback costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Feedback Management

On request

Priced by response volume
Multi-channel surveys and case management
14-day free trial

AI Feedback Intelligence

On request

Priced by AI data credits, separate from Feedback Management
Theme extraction, sentiment and impact analysis

Capabilities

Features

Multi-channel surveys
Website, in-app, email, SMS and QR code feedback collection
Kiosk and offline mode
Tablet-based feedback capture at physical locations without a live connection
Real-time dashboards
Role-based reporting with alerts on low scores
Case management
Closed-loop workflows to assign and resolve negative feedback
AI Feedback Intelligence
Separate product for theme extraction, sentiment and impact analysis, priced on data credits
Reputation management
Review monitoring and response across third-party review sites

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

Is pricing published anywhere?

No. Zonka quotes pricing based on feedback volume for the core product and data credits for AI Feedback Intelligence; nothing is listed as a fixed price.

Is AI Feedback Intelligence included in the base plan?

No, it is sold and priced separately from core feedback management.

Does it support offline feedback collection?

Yes, kiosk and tablet devices can capture feedback without a live network connection, which is a differentiator against purely web-based survey tools.

Keep looking

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Softwr does not host reviews and shows no star rating for Zonka Feedback, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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