Zoho Survey

Survey tool with a choice of data centre region, bundled into the wider Zoho suite

As of 30 August 2026, Zoho Survey is free to use. Zoho Survey is rarely the best survey tool considered alone, and often the cheapest sensible one considered as part of Zoho One. Softwr lists it under Surveys. Zoho Survey is made by Zoho Corporation, available on Web, iOS, Android.

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Overview

What Zoho Survey does

Zoho Survey is the survey product of Zoho Corporation, a privately held company founded in 1996 with headquarters in Chennai, India and a United States base in Texas. It covers survey design, logic, distribution by email and link, response collection and reporting, and connects directly to Zoho CRM, Zoho Desk and Zoho Analytics for follow-up and analysis. Two things distinguish it commercially. The first is data residency: Zoho operates data centres in the United States, Europe, India, Australia, Japan, Canada, the United Kingdom and elsewhere, and a customer chooses the region when the account is created. That satisfies procurement requirements in several jurisdictions, with the important caveat that the choice is effectively permanent, since moving an account between regions is a vendor-assisted migration rather than a setting. The second is bundle economics. Standalone the product is unremarkable, but organisations already licensing Zoho One get it with the rest of the suite, at which point paying separately for a dedicated survey tool becomes hard to justify to a finance team. Buyers are small and mid-sized businesses inside the Zoho ecosystem, and organisations outside the United States that want a non-United States hosting region. The trade-offs are depth and coherence. Reporting is weaker than research-grade tools; the free tier caps questions and responses per survey tightly enough to be a demonstration rather than a working plan; integration quality outside Zoho is thin; and the interface conventions differ noticeably from one Zoho application to the next.

What people use it for

An organisation already running Zoho CRM that wants survey responses on the customer record without integration work
A buyer whose procurement requires European, Indian, Australian or Canadian data residency
A support team measuring satisfaction after tickets close in Zoho Desk
A field team collecting responses offline and syncing when connectivity returns

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Zoho Survey.

The data centre region is set when the Zoho account is created and changing it later requires a vendor-assisted migration, so a hasty signup can lock an organisation into the wrong jurisdiction.
The free tier caps both questions and responses per survey tightly, so it functions as an evaluation rather than a plan any team can run on.
Reporting and statistical analysis are thin compared with research-grade tools, and advanced methods such as conjoint or maximum difference scaling are absent.
Integrations outside the Zoho suite are shallow, so organisations on Salesforce, HubSpot or Microsoft stacks lose most of the value that makes the product attractive.
Interface conventions and quality vary across Zoho applications, so users moving between Survey, CRM and Analytics face inconsistent behaviour and separate learning curves.

Cross-shopped

What people choose instead of Zoho Survey

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Zoho Surveyvs
Alchemer
Alchemer: Deeper research logic, reporting and panel workflow for teams doing serious survey work
Zoho Surveyvs
GetFeedback
GetFeedback: Tighter fit for customer experience programmes running on Salesforce
Zoho Surveyvs
Jotform
Jotform: Broader form building, templates and payment collection outside the Zoho ecosystem

Pricing

What Zoho Survey costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Free

Unlimited surveys with a cap on questions and responses per survey
Basic reporting and link or email distribution
Zoho branding on surveys
Suitable for evaluation rather than production use

Paid tiers

On request

Priced per user with higher response allowances at each tier
Skip logic, piping, white labelling and offline collection unlocked by tier
Included for organisations licensing the Zoho One suite
Response allowance rather than seat count is usually the constraint

Capabilities

Features

Regional data centres
Choose United States, European, Indian, Australian, Canadian, Japanese or United Kingdom hosting at signup
Zoho CRM integration
Push responses onto contact and lead records to trigger follow-up workflow
Logic and piping
Skip logic, question piping and randomisation in the standard paid tiers
Offline collection
Collect responses on a mobile device without connectivity and sync later
Multilingual surveys
Field one survey in several languages with translation management
Report sharing
Scheduled reports and dashboards shareable with stakeholders without a licence each

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

Can I choose where my survey data is stored?

Yes, at account creation across several regions including Europe, India, Australia and Canada. Changing it afterwards requires a migration request to Zoho.

Is it included in Zoho One?

Yes. If your organisation licences Zoho One, Survey is part of the suite, which usually removes the case for a separate survey subscription.

Is it good enough for market research?

For basic questionnaires yes. For quota-managed or statistically demanding studies, a research-grade platform is a better fit.

Keep looking

Where to go from Zoho Survey

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Softwr does not host reviews and shows no star rating for Zoho Survey, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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