QuestionPro

Survey and experience management platform with a permanently free tier capped at 200 responses

As of 1 September 2026, QuestionPro is free to use. A survey builder that scales from a free single-user plan into separate CX, EX and Research Suite products. Softwr lists it under Surveys. QuestionPro is made by QuestionPro Inc., available on Web, iOS, Android.

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Overview

What QuestionPro does

QuestionPro is a survey platform sold as several separate products: a core survey builder, QuestionPro CX for customer experience programmes, QuestionPro Workforce for employee experience, and a Research Suite for market research panels and advanced analysis. The core builder covers question logic, quotas, multilingual surveys and standard reporting, and is the part most buyers evaluate first. What distinguishes it from SurveyMonkey or Typeform is that the free Essentials tier is a genuinely usable, permanent plan rather than a time-limited trial, capped at 200 responses per survey with one user. That makes it a realistic choice for a student, researcher or small nonprofit who never needs to pay. Paid tiers then jump quickly: the Advanced plan for a single power user runs close to $99 a month, and Team Edition requires a minimum five-seat commitment, so a five-person department pays for five licences even if only two people build surveys regularly. Buyers are individual researchers and small teams at the low end, and CX or market research departments at the enterprise end who need the separate CX or Research Suite products. The trade-off is that the product line is fragmented: CX, Workforce and Research Suite are effectively different applications with their own pricing and onboarding, so a company that starts on the free survey tool and later needs a CX programme is buying a second product, not upgrading the first.

What people use it for

A researcher or student who needs unlimited surveys but stays under 200 responses and wants to pay nothing
A single analyst who needs advanced logic and unlimited responses and can justify one Advanced seat
A CX team that wants closed-loop case management bundled with survey distribution
A market research agency needing MaxDiff and conjoint analysis that SurveyMonkey does not offer

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about QuestionPro.

Team Edition has a five-seat minimum, so a small team that only needs two or three licences still pays for five.
CX, Workforce and Research Suite are effectively separate products with their own pricing and onboarding, not tiers of the same subscription, which complicates a multi-department rollout.
The free Essentials plan caps at 200 responses per survey, which a single moderately popular customer survey can exceed in days.
The interface is denser than Typeform or SurveyMonkey, and teams that want a fast, visually simple survey builder often find QuestionPro slower to set up.
Enterprise CX and Research Suite pricing is never published, so budgeting for a programme rollout requires a sales conversation before any commitment is possible.

Cross-shopped

What people choose instead of QuestionPro

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

QuestionProvs
SurveyMonkey
SurveyMonkey: If you want a simpler builder without QuestionPro’s CX and research modules
QuestionProvs
Zonka Feedback
Zonka Feedback: If your priority is multi-channel CX feedback rather than general-purpose survey building
QuestionProvs
Medallia
Medallia: If you need enterprise-scale experience management rather than a self-serve survey tool

Pricing

What QuestionPro costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Essentials

Free

1 user
200 responses per survey
Unlimited surveys and questions

Advanced

$99 /mo

1 user
Unlimited responses
Advanced logic and reporting

Team Edition

$83 /mo

Minimum 5 users, billed per seat
Collaboration and role permissions
Advanced analysis tools

CX, Workforce, Research Suite

On request

Sold as separate products with separate quotes
Volume and module dependent

Capabilities

Features

Survey builder
Branching logic, quotas, piping and multilingual survey support
QuestionPro CX
Closed-loop customer experience programme with NPS, CSAT and case management
QuestionPro Workforce
Employee engagement and pulse survey product sold as a separate module
Research Suite
Advanced statistical analysis, MaxDiff, conjoint and panel management for market research
Offline data collection
Mobile app for field surveys without a network connection
White label reporting
Branded dashboards and exportable reports for client-facing research firms

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

Is the free plan actually usable long-term?

Yes. Essentials has no time limit, but it caps at 200 responses per survey and one user, which rules it out for anything with meaningful reach.

Is QuestionPro CX the same product as the survey builder?

No. CX is a separate product built for closed-loop customer experience programmes, priced and sold on its own.

Does Team Edition have a minimum seat count?

Yes, five seats at roughly $83 per user per month billed annually, so the minimum monthly spend is around $415.

Keep looking

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Softwr does not host reviews and shows no star rating for QuestionPro, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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