Surveys · head to head
Medallia vs Tally
Medallia
Surveys
Enterprise experience management platform for customer, employee and contact centre feedback
- From
- On request
- Rated
- -
Tally
Surveys
Form builder with unlimited forms and responses on the free plan, edited like a text document
- From
- Free
- Rated
- -
The short version
- Only Tally has a free tier, so it costs nothing to try first.
- Each has a real cost: Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.; Tally built-in analysis is limited to basic summaries, so any real analysis means exporting responses to a spreadsheet or database.
- They diverge on capability: Medallia covers Multi-channel feedback capture, Tally covers Document-style editor.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which Medallia and Tally actually diverge.
Identical on both: user rating (Not yet rated), category (Surveys).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Medallia
- Multi-channel feedback capture
- AI text and sentiment analysis
- Role-based reporting
- Contact centre analytics
- Experience orchestration
- Market research tools
Only in Tally
- Document-style editor
- Unlimited free responses
- Conditional logic and calculations
- Payment collection
- Notion and Airtable sync
- Custom domains
What people use each for
The jobs each tool is most often brought in to do.
Medallia
- A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot Tally
- An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot Tally
- A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot Tally
- A company running employee and customer experience programmes and wanting one vendor across bothnot Tally
Tally
- A startup collecting waitlist or beta signups that will grow well past a free response cap elsewherenot Medallia
- A small team that wants form submissions landing directly in Notion or Airtablenot Medallia
- A charity or community group running a public consultation with no software budgetnot Medallia
- A quick internal request or intake form that needs to exist within the hournot Medallia
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Medallia
- There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
- Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
- The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
- Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
- Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.
Tally
- Built-in analysis is limited to basic summaries, so any real analysis means exporting responses to a spreadsheet or database.
- There is no offline data collection, which rules it out for field research or events without reliable connectivity.
- The company is very small and bootstrapped, so support is email and documentation with no account management, and some procurement processes will reject that.
- Advanced research features such as quotas, randomisation and panel integration are absent, so it is a form builder rather than a research instrument.
- Design control is deliberately narrow, so brands that need pixel-level form styling will find the theming options constraining even on the paid tier.
Pricing, plan by plan
Medallia
On request- Medallia Experience Cloud$undefined/year
- No published pricing, sold as a multi-year enterprise contract
- Pricing depends on modules (CX, EX, contact centre, market research)
- Implementation and integration typically charged separately
Tally
Free- FreeFree
- Unlimited forms, questions and responses
- Conditional logic, calculations and file uploads
- Integrations including Notion, Google Sheets and webhooks
- Tally Pro$29/month
- Remove Tally branding
- Custom domains and form redirects
- Team workspaces and collaboration
Which should you pick?
Choose Medallia if
- You need multi-channel feedback capture.
- You work on Web, iOS, Android.
- You also want ai text and sentiment analysis.
Choose Tally if
- You need document-style editor.
- You want to start without paying.
- You also want unlimited free responses.
Questions people ask
- Is Medallia or Tally better?
- Neither clearly leads. Medallia starts at On request and Tally at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Medallia or Tally?
- Tally has a free tier; the other does not. Paid plans start at On request for Medallia and Free for Tally.
- Does Medallia or Tally run on more platforms?
- Medallia runs on Web, iOS, Android. Tally runs on Web.
- Can I use Tally for free?
- Yes. Tally has a free tier, so you can try it without paying. Medallia starts at On request.
- What is Medallia best used for?
- Medallia is most often used for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Of those, a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform and an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team are not what Tally is typically brought in for.
- What can Medallia do that Tally cannot?
- Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics. Tally covers Document-style editor, Unlimited free responses, Conditional logic and calculations, Payment collection.
Answered from the vendors’ own pages
Medallia: Is there a self-serve or free version?
No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.
Tally: Is the free plan really unlimited?
Yes for forms, questions and responses. The paid tier sells branding removal, custom domains and team features rather than volume.
Medallia: Can a mid-sized company buy Medallia?
Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.
Tally: Is Tally suitable for research surveys?
Only simple ones. It has logic and calculations but no quotas, randomisation or panel management.
Medallia: Does it replace a standalone survey tool?
It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.
Tally: Is it GDPR compliant?
Tally is a European company operating under GDPR, and buyers with strict requirements should request the data processing agreement before rollout.
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