Surveys · head to head
Medallia vs Paperform
Medallia
Surveys
Enterprise experience management platform for customer, employee and contact centre feedback
- From
- On request
- Rated
- -
The short version
- Only Paperform has a free tier, so it costs nothing to try first.
- Each has a real cost: Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.; Paperform free plan limited to 30 submissions per month
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which Medallia and Paperform actually diverge.
Identical on both: user rating (Not yet rated), category (Surveys).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Medallia
- Multi-channel feedback capture
- AI text and sentiment analysis
- Role-based reporting
- Contact centre analytics
- Experience orchestration
- Market research tools
Only in Paperform
Nothing recorded that Medallia does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
Medallia
- A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot Paperform
- An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot Paperform
- A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot Paperform
- A company running employee and customer experience programmes and wanting one vendor across bothnot Paperform
Paperform
- Creating multi-step application forms with conditional field displaynot Medallia
- Building payment collection forms for online invoicingnot Medallia
- Setting up appointment scheduling with calendar integrationnot Medallia
- Collecting customer signatures on contracts and agreementsnot Medallia
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Medallia
- There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
- Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
- The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
- Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
- Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.
Paperform
- Free plan limited to 30 submissions per month
- Additional submissions beyond plan limits incur overage fees
- Custom domains require additional $20 per month fee on Pro plan
Pricing, plan by plan
Medallia
On request- Medallia Experience Cloud$undefined/year
- No published pricing, sold as a multi-year enterprise contract
- Pricing depends on modules (CX, EX, contact centre, market research)
- Implementation and integration typically charged separately
Paperform
Free- FreeFree
- 1 user
- 30 submissions per month
- 5 payment submissions per month
- Essentials$24/month
- 1 user
- 1,200 submissions per year
- 240 payment submissions per year
- Pro$49/month
- 3 users
- 12,000 submissions per year
- 3,000 payment submissions per year
- Business$99/month
- 5 users plus $9 per additional user (up to 25)
- 120,000 submissions per year
- 30,000 payment submissions per year
Which should you pick?
Choose Medallia if
- You need multi-channel feedback capture.
- You work on Web, iOS, Android.
- You also want ai text and sentiment analysis.
Questions people ask
- Is Medallia or Paperform better?
- Neither clearly leads. Medallia starts at On request and Paperform at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Medallia or Paperform?
- Paperform has a free tier; the other does not. Paid plans start at On request for Medallia and Free for Paperform.
- Does Medallia or Paperform run on more platforms?
- Medallia runs on Web, iOS, Android. Paperform runs on Web.
- Can I use Paperform for free?
- Yes. Paperform has a free tier, so you can try it without paying. Medallia starts at On request.
- What is Medallia best used for?
- Medallia is most often used for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Of those, a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform and an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team are not what Paperform is typically brought in for.
- What can Medallia do that Paperform cannot?
- Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics.
Answered from the vendors’ own pages
Medallia: Is there a self-serve or free version?
No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.
Paperform: Is there a free version of Paperform?
Yes, Paperform offers a free plan with 1 user, 30 submissions per month, and 100 MB storage at no cost.
SourceMedallia: Can a mid-sized company buy Medallia?
Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.
Paperform: Does Paperform offer a free trial for paid plans?
Paperform offers a 7-day unrestricted trial for all paid plans without requiring a credit card.
SourceMedallia: Does it replace a standalone survey tool?
It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.
Paperform: What payment processing options does Paperform support?
All Paperform plans include payment processing via Stripe, Square, Braintree, or PayPal.
SourcePaperform: When does Paperform charge for custom domains?
Custom domains are available on the Pro and Business plans, with an additional $20 per month fee for this feature.
SourceRelated pages
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