Surveys · pricing
Medallia pricing
Medallia publishes a single tier. Below is what it costs, what it covers, and how that compares with the surveys tools listed alongside it.
As of 1 September 2026, Medallia pricing is on request. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- On request
- Model
- Quote
- Tiers
- 1
- Free tier
- Not on record
Medallia plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Medallia Experience Cloud | On request | 4 | Entry tier |
What the product covers
The full Medallia feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Multi-channel feedback capture
- AI text and sentiment analysis
- Role-based reporting
- Contact centre analytics
- Experience orchestration
- Market research tools
People bring Medallia in for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. If that is not the job you are buying for, the alternatives to Medallia are worth a look before you commit to a tier.
How that compares in Surveys
Too few surveys tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Medallia (this page) | On request | quote | - | |
| KoboToolbox | Free, then $21/month | Per month by submission count | - | vs Medallia |
| QuestionPro | Free | Per user per month | - | vs Medallia |
| Device Magic | On request | quote | - | vs Medallia |
| SurveyCTO | Free, then $225/month | Per month by submission volume | - | vs Medallia |
| Qualtrics CoreXM | On request | quote | - | vs Medallia |
| Sogolytics | Free | Per user per month | - | vs Medallia |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Medallia badges page.
Before you pay for Medallia
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: a single tier at On request. With no free tier on record, the cheapest way to answer the rest is to compare Medallia against the tools that do have one before committing.
Medallia runs on web, ios, android, and is published by Medallia, Inc. of San Francisco, California, United States. The full record is on the Medallia review, and the rest of the category is under best surveys tools.
Medallia pricing questions
- How much does Medallia cost?
- Medallia publishes a single tier, Medallia Experience Cloud, at On request.
- Does Medallia have a free plan?
- Not on the record we hold: Medallia is listed as quote. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- Which surveys tools can I use without paying?
- 5 of the 8 surveys tools listed alongside Medallia have a free tier: KoboToolbox, QuestionPro, SurveyCTO, Sogolytics, SurveyLegend.
- What am I actually paying for with Medallia?
- The record lists 6 features across 1 area: other. In practice it is brought in for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores.
- Does Medallia charge per user?
- The record carries a price and a billing period for each of its 1 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Medallia prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Medallia against before paying?
- The closest surveys tools in this directory are KoboToolbox, QuestionPro, Device Magic, SurveyCTO. Each has a side-by-side comparison with Medallia covering price, platforms and features.