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When I Work

Scheduling and time tracking made simple

As of 30 August 2026, When I Work starts at $2.5/user/month. When I Work is a scheduling and time tracking app for restaurants and hourly workplaces. Softwr lists it under Restaurants. When I Work is made by When I Work Inc., launched in 2010, available on Web, iOS, Android.

Overview

What When I Work does

When I Work is a scheduling and time tracking app for restaurants and hourly workplaces. It enables easy shift scheduling, team communication, and time clock functionality. Used by over 200,000 workplaces to manage scheduling and reduce no-shows.

What people use it for

  • Scheduling hourly shift workers across locations
  • Time clock and timesheet capture for payroll
  • Handling shift swaps, availability and time off requests

The honest half

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about When I Work.

  • API key access, webhooks and SAML single sign on require the Premium plan at $8 per user per month
  • Scheduling rules, role permissions and custom reporting require the Pro plan at $5 per user per month
  • There is no free plan; the trial lasts 14 days
  • Enterprise arrangements are priced by quote with no published rate

Cross-shopped

What people choose instead of When I Work

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Pricing

What When I Work costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Standard

$2.5 /user/month

  • Scheduling
  • Messaging

Advanced

$6 /user/month

  • Time clock
  • Labor forecasting

Capabilities

Features

  • Shift scheduling

  • Time clock

  • Team messaging

  • Availability management

  • Shift swapping

  • Mobile apps

  • QuickBooks

    Integration with QuickBooks

  • ADP

    Integration with ADP

  • Gusto

    Integration with Gusto

  • Square

    Integration with Square

  • Web support

    Available on web

  • Ios support

    Available on ios

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

What is the pricing structure?

Plans start at $2.50 per user per month, billed in user tiers of five, with pricing that scales flexibly with team size.

Source
Are there long-term contracts required?

No long-term contracts, no hidden surprises, and no enterprise-only paywalls. The platform scales as your business grows without binding agreements.

Source
Is there a free trial available?

Try When I Work free for 14 days with full access to all core features. No credit card is required for the trial period.

Source
Can I adjust or cancel my plan anytime?

You can upgrade, downgrade, or cancel at any time and adjust your plan at any time or use hibernation options during seasonal downtime.

Source

Behind it

Who makes When I Work

Company
When I Work Inc.
Based in
Minneapolis, Minnesota
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Softwr does not host reviews and shows no star rating for When I Work, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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