Zomatovs
Swiggy
Swiggy: If you want India's other major delivery marketplace with comparable coverage
Zomato
Indian food delivery and restaurant discovery app, now operating under parent brand Eternal
As of 1 September 2026, Zomato is free to use. The dominant food delivery and restaurant review platform in India, covering delivery, dining-out reservations and, through its Blinkit acquisition, quick commerce grocery. Softwr lists it under Restaurants. Zomato is made by Eternal Limited (formerly Zomato Limited), available on iOS, Android, Web.
Overview
What Zomato does
Zomato is a food ordering and restaurant discovery app used mainly in India, with a smaller footprint in a handful of other markets after exiting most international operations in 2019 to focus at home. It combines restaurant reviews and menus, food delivery, dine-in table booking, and a paid membership called Zomato Gold that gives discounts and perks at partner restaurants and on delivery. The corporate structure is the detail worth knowing. Zomato Limited renamed itself Eternal Limited in 2024 to reflect a broader portfolio that includes Blinkit, the quick commerce grocery delivery service it acquired, along with Hyperpure, a B2B restaurant supply business, and District, an events and going-out product. Zomato the food delivery app remains the flagship consumer brand under that holding structure, and its economics mirror other delivery marketplaces: restaurants pay commission of roughly 15 to 25 percent depending on market and plan, and diners pay a delivery fee plus a platform fee on top of menu prices. Buyers are Indian consumers ordering food or booking restaurant tables, and the trade-off is similar to peers elsewhere: menu prices in the app often run higher than dining in, and the paid Zomato Gold tier only earns back its cost for people who order and dine out frequently enough to use the discounts regularly.
What people use it for
- A diner in an Indian city ordering food delivery or comparing restaurants before eating out
- A frequent orderer weighing whether Zomato Gold discounts outweigh its subscription cost
- Someone booking a table at a partner restaurant through the dine-out feature
- A restaurant owner using Zomato for Business to manage online orders and view sales analytics
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Zomato.
- Restaurant commission of roughly 15 to 25 percent is commonly passed through as higher in-app menu prices, so the delivered price is not simply the counter price plus a fee.
- The company exited most markets outside India in 2019, so international coverage is far narrower than the brand recognition suggests.
- Zomato Gold benefits and discount depth vary by city and restaurant partner, and heavy users report the value of the membership eroding over time as terms are revised.
- Delivery riders are engaged on a gig basis with pay tied to order volume and distance, a model that has drawn wage and working-condition criticism in India.
- The 2024 rebrand of the parent company to Eternal, alongside the Blinkit and Hyperpure businesses, means Zomato the consumer app is now one product line inside a multi-business group rather than a standalone company, which affects how disclosures and strategy are reported.
Cross-shopped
What people choose instead of Zomato
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- ZomatovsDeliveroo
Deliveroo: If you are ordering outside India and want a comparable European marketplace
Pricing
What Zomato costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Pay per order
Free
- Delivery fee scaling with distance and demand
- Platform fee on order total
- Restaurant menu prices often marked up versus dine-in
Zomato Gold
$299 /mo
- Discounts and free-item offers at partner restaurants
- Priority service and reduced wait times at partner dine-in venues
- Delivery perks vary by plan tier and market
Capabilities
Features
Food delivery marketplace
Ordering from restaurant partners with live rider tracking
Zomato Gold membership
Paid tier giving delivery and dining discounts, free item offers, and priority service at partner venues
Dine-out table booking
Reservations and menu browsing for in-restaurant dining
Restaurant reviews and ratings
User-submitted reviews, photos and ratings used for discovery
Blinkit quick commerce
Separate app under the same Eternal parent for rapid grocery delivery
Zomato for Business
Restaurant partner dashboard for order management and analytics
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Is Zomato only available in India?
Its core market is India; it exited most other countries in 2019 and has minimal presence elsewhere.
What did Zomato rename to?
The parent company renamed itself Eternal Limited in 2024; the Zomato consumer app kept its own name.
Does Zomato Gold apply to delivery or dine-in or both?
Both, though the specific discounts and which restaurants participate vary by plan tier and city.
Keep looking
Where to go from Zomato
- Zomato alternativesEvery product people weigh against it
- Zomato pricingPlans, floors and what the tiers exclude
- Zomato badgesWhich rules it meets, and the figure behind each
- All Restaurants softwareThe full category
- Best Restaurants softwareThe shortlist, and how it was cut
Best Restaurants software for
Compare Zomato with
- Swiggy
- Deliveroo
- Just Eat
- Slice
- DoorDash
- Uber Eats
- Grubhub
- Caviar
- Postmates
- UrbanPiper
- Restroworks
- Otter
- HotSchedules
- Jolt
- Lineup.ai
- Lunchbox
- meez
- NCR Silver
Other Restaurants software
Indian food delivery marketplace with Instamart quick commerce grocery built in
Free plan10 researched notesUK-headquartered food delivery marketplace connecting restaurants, riders and diners
Free plan10 researched notesEuropean takeaway marketplace, merged with Grubhub as Just Eat Takeaway.com
Free plan10 researched notesOnline ordering, POS and group purchasing built only for independent pizzerias
Pricing on request12 researched notesOrder and menu middleware connecting Indian delivery marketplaces to restaurant point of sale systems
Pricing on request12 researched notesEnterprise cloud restaurant platform for chains across India, the Middle East and South East Asia
Pricing on request12 researched notesDelivery order consolidation and menu management across marketplaces, owned by CloudKitchens
Pricing on request12 researched notesFirst party ordering websites, apps and loyalty for growing multi unit restaurant brands
Pricing on request12 researched notes
Softwr does not host reviews and shows no star rating for Zomato, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Zomato
Zomato alternatives
What people switch to, and what they give up
Zomato pricing
Every tier, and where the cost actually lands
Compare Zomato
Put it head to head with anything we hold
Zomato badge
Its rating, and an embed for your own site
Best Restaurants software alternatives
Indian food delivery marketplace with Instamart quick commerce grocery built in
Free to download; delivery and platform fees per order, optional paid membershipEuropean takeaway marketplace, merged with Grubhub as Just Eat Takeaway.com
Free to download; delivery and service fees per order, set by restaurant and marketUK-headquartered food delivery marketplace connecting restaurants, riders and diners
Free to download; delivery and service fees per order, optional subscription for reduced fees
Middleware connecting delivery marketplaces to restaurant point of sale systems across Europe and beyond
quoteFirst party ordering websites, apps and loyalty for growing multi unit restaurant brands
quoteDelivery order consolidation and menu management across marketplaces, owned by CloudKitchens
quote
Back of house inventory, invoice processing and costing built first for beverage led venues
quote