Software · head to head
Zendesk Chat vs Kore.ai
The short version
- Each has a real cost: Zendesk Chat messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all; Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
- They diverge on capability: Zendesk Chat covers Web messaging, Kore.ai covers Conversational AI.
Where they differ
Only the attributes on which Zendesk Chat and Kore.ai actually diverge.
| Attribute | Zendesk Chat | Kore.ai |
|---|---|---|
| Starting price | $49/month | On request |
| Platforms | Web, Ios, Android | Web, Mobile, Messaging, Voice, IVR |
| Founded | 2007 | 2014 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Zendesk Chat
- Web messaging
- Mobile messaging
- Chatbots
- Proactive chat
- Analytics
- Triggers
- Zendesk Support
- Shopify
Only in Kore.ai
- Conversational AI
- Advanced NLU
- Workflow automation
- Multi-language
- SAP
- Oracle
- API
- Mobile support
Both cover
- Salesforce
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Zendesk Chat
- Support teams wanting live chat bundled with ticketing rather than a standalone chat widgetnot Kore.ai
Kore.ai
- Customer engagementnot Zendesk Chat
- Lead generationnot Zendesk Chat
- Customer supportnot Zendesk Chat
- Sales automationnot Zendesk Chat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Zendesk Chat
- Messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all
- Enterprise-grade chat features (Admin Copilot, skills-based routing) require Suite Professional at $115/agent/month or higher
Kore.ai
- The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
Pricing, plan by plan
Zendesk Chat
$49/month- Suite Team$49/month
- Messaging
- Help center
- Basic bots
- Suite Growth$79/month
- Team + Multiple brands
- Custom fields
- Suite Professional$99/month
- Growth + AI
- Custom analytics
Kore.ai
On request- Professional$200/month
- AI chatbot
- Basic NLU
- Enterprise$500/month
- Advanced NLU
- Custom integrations
- Custom$undefined/month
- Unlimited features
- Dedicated support
Which should you pick?
Choose Zendesk Chat if
- You need web messaging.
- You work on Web, Ios, Android.
- You also want mobile messaging.
Choose Kore.ai if
- You need conversational ai.
- You work on Web, Mobile, Messaging, Voice, IVR.
- You also want advanced nlu.
Questions people ask
- Is Zendesk Chat or Kore.ai better?
- Neither clearly leads. Zendesk Chat starts at $49/month and Kore.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Zendesk Chat or Kore.ai?
- Zendesk Chat starts at $49/month and Kore.ai at On request.
- Does Zendesk Chat or Kore.ai run on more platforms?
- Zendesk Chat runs on Web, Ios, Android. Kore.ai runs on Web, Mobile, Messaging, Voice, IVR.
- What is Zendesk Chat best used for?
- Zendesk Chat is most often used for support teams wanting live chat bundled with ticketing rather than a standalone chat widget. Of those, support teams wanting live chat bundled with ticketing rather than a standalone chat widget is not what Kore.ai is typically brought in for.
- What can Zendesk Chat do that Kore.ai cannot?
- Zendesk Chat covers Web messaging, Mobile messaging, Chatbots, Proactive chat. Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Both handle Salesforce, Web support.
Related pages
More on Zendesk Chat
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