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Travel · head to head

Amadeus Selling Platform Connect vs TrustYou

Amadeus Selling Platform Connect logo

Amadeus Selling Platform Connect

Travel

Browser based agent booking desktop on the Amadeus GDS

From
On request
Rated
-
Full reviewWebsite
TrustYou logo

TrustYou

Travel

Guest review aggregation, survey and reputation analytics for hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amadeus Selling Platform Connect the desktop is inseparable from the Amadeus GDS agreement, so the software cannot be evaluated or bought on its own merits and switching means changing content supplier, incentive income and consultant training at once.; TrustYou pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
  • They diverge on capability: Amadeus Selling Platform Connect covers Graphical PNR management, TrustYou covers Review aggregation.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Amadeus Selling Platform Connect and TrustYou actually diverge.

Attributes where Amadeus Selling Platform Connect and TrustYou differ
AttributeAmadeus Selling Platform ConnectTrustYou

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amadeus Selling Platform Connect

  • Graphical PNR management
  • Cryptic command line
  • Air availability and fare display
  • NDC content
  • Hotel and car booking
  • Ticketing and revalidation
  • Queues and office profiles
  • Smart Keys and scripting

Only in TrustYou

  • Review aggregation
  • Semantic analysis
  • Competitor benchmarking
  • Guest surveys
  • Review response tooling
  • Score syndication
  • Multi-property reporting
  • Customer data profiles

What people use each for

The jobs each tool is most often brought in to do.

Amadeus Selling Platform Connect

  • A travel management company servicing complex multi sector corporate itineraries that need manual reissue and split ticketingnot TrustYou
  • A consolidator issuing tickets on behalf of sub agents that needs shared queues and office profilesnot TrustYou
  • An airline city ticket office selling and reissuing tickets directly to walk in customersnot TrustYou
  • A leisure agency moving consultants off cryptic entries without losing access to the command line for complex faresnot TrustYou

TrustYou

  • A group quality director tracking which operational category drives score decline across thirty hotelsnot Amadeus Selling Platform Connect
  • An independent hotel putting verified review content on its own booking page to compete with OTA social proofnot Amadeus Selling Platform Connect
  • A property running post-stay surveys in several languages and analysing them together with public reviewsnot Amadeus Selling Platform Connect
  • A chain standardising review response so individual general managers are not writing replies ad hocnot Amadeus Selling Platform Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amadeus Selling Platform Connect

  • The desktop is inseparable from the Amadeus GDS agreement, so the software cannot be evaluated or bought on its own merits and switching means changing content supplier, incentive income and consultant training at once.
  • Segment incentive agreements carry minimum volume commitments, and agencies that shift traffic to direct airline NDC links or a second GDS can trigger shortfall clawbacks that dwarf any software saving.
  • The graphical layer does not cover every function, so experienced agents still drop into cryptic entries for reissues, complex fare builds and queue work, which keeps the training burden high for new hires.
  • NDC content sits alongside legacy EDIFACT content rather than replacing it, so agents face two ways of booking the same airline with different servicing rules, and post booking changes on NDC orders are more limited.
  • It is a per agent desktop with no meaningful self service layer, so corporates cannot let travellers book directly and agencies must staff every transaction, which caps productivity in low value leisure bookings.

TrustYou

  • Pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
  • Review syncing is not instant, and delays between a review appearing publicly and appearing in the dashboard undermine the case for using it as an operational alert system.
  • Reporting is inflexible next to a general analytics tool, and groups that want a custom cut of the data often export it rather than build the view inside TrustYou.
  • The newer customer data platform modules overlap heavily with functionality in modern property management systems and hotel CRMs, so buyers risk paying twice for guest profile unification.
  • Much of the underlying review data is now retrievable free through Google Business Profile and OTA extranets, which makes the value proposition rest entirely on analysis and workflow rather than access.

Pricing, plan by plan

Amadeus Selling Platform Connect

On request
  • Selling Platform Connect$undefined/year
    • Bundled with an Amadeus GDS content and productivity agreement
    • Commercials are segment incentives and minimum annual segment volumes
    • Ticketing authority and IATA or accreditation requirements apply

TrustYou

On request
  • TrustYou platform$undefined/year
    • Quoted per property, scaling by portfolio size
    • Reputation, survey and customer data modules priced separately
    • No public rate card

Which should you pick?

Choose Amadeus Selling Platform Connect if

  • You need graphical pnr management.
  • You also want cryptic command line.
Amadeus Selling Platform Connect review

Choose TrustYou if

  • You need review aggregation.
  • You also want semantic analysis.
TrustYou review

Questions people ask

Is Amadeus Selling Platform Connect or TrustYou better?
Neither clearly leads. Amadeus Selling Platform Connect starts at On request and TrustYou at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amadeus Selling Platform Connect or TrustYou?
Amadeus Selling Platform Connect starts at On request and TrustYou at On request.
Does Amadeus Selling Platform Connect or TrustYou run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Amadeus Selling Platform Connect best used for?
Amadeus Selling Platform Connect is most often used for a travel management company servicing complex multi sector corporate itineraries that need manual reissue and split ticketing, a consolidator issuing tickets on behalf of sub agents that needs shared queues and office profiles, an airline city ticket office selling and reissuing tickets directly to walk in customers, a leisure agency moving consultants off cryptic entries without losing access to the command line for complex fares. Of those, a travel management company servicing complex multi sector corporate itineraries that need manual reissue and split ticketing and a consolidator issuing tickets on behalf of sub agents that needs shared queues and office profiles are not what TrustYou is typically brought in for.
What can Amadeus Selling Platform Connect do that TrustYou cannot?
Amadeus Selling Platform Connect covers Graphical PNR management, Cryptic command line, Air availability and fare display, NDC content. TrustYou covers Review aggregation, Semantic analysis, Competitor benchmarking, Guest surveys.

Answered from the vendors’ own pages

Amadeus Selling Platform Connect: Can a corporate buy Selling Platform Connect directly?

Practically no. It is sold to accredited travel agencies and airline ticket offices as part of an Amadeus GDS agreement. Corporates buy a self booking tool such as Cytric or a TMC service instead.

TrustYou: How much does TrustYou cost?

It is quoted. Historical directory listings mention entry figures around 75 US dollars a month for a small property, but the vendor does not publish a rate card and group pricing is negotiated.

Amadeus Selling Platform Connect: Does it cost a per user licence fee?

Not usually. The commercial model is segment incentives paid to the agency against volume commitments, so the negotiation is about incentive rates and minimum segments, not seat price.

TrustYou: Does it respond to reviews for me?

It drafts responses and publishes them back to source channels, but a human still approves them unless you configure otherwise.

Amadeus Selling Platform Connect: Does it support NDC?

Yes, airline NDC offers are retrieved through Amadeus Travel API and shown alongside EDIFACT content, but servicing rules for NDC orders differ and not every airline exposes the same change and refund functions.

TrustYou: Is the score syndication worth it?

It is one of the more defensible parts of the product, because showing verified review content on a direct booking page counters the social proof advantage OTAs hold.

TrustYou: Do I need it if I use Google Business Profile?

Google gives you your own reviews free. TrustYou adds cross-source aggregation, competitor benchmarking and category-level sentiment, which is the part you are paying for.

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