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Software · head to head

Totango vs VWO

Totango logo

Totango

Software

Composable Customer Success Platform

From
Free
Rated
-
Full reviewWebsite
VWO logo

VWO

Software

Experience Optimization Platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Totango user interface is unintuitive and outdated, making workflows more time-consuming than necessary; VWO growth plan restricted to 1 workspace and 0 custom attributes
  • They diverge on capability: Totango covers SuccessBLOCs, VWO covers A/B testing.

Where they differ

Only the attributes on which Totango and VWO actually diverge.

Attributes where Totango and VWO differ
AttributeTotangoVWO
Pricing modelsubscriptionusage-based
PlatformsWebWeb, iOS, Android, Server-side
Founded20102007

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Totango

  • SuccessBLOCs
  • Health monitoring
  • Customer segments
  • Engagement campaigns
  • Success workflows
  • Salesforce
  • HubSpot
  • Zendesk

Only in VWO

  • A/B testing
  • Multivariate testing
  • Heatmaps
  • Session recordings
  • Analytics
  • Google Analytics
  • Slack
  • SSL encryption

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Totango

  • Customer Successnot VWO
  • Adoptionnot VWO
  • Engagementnot VWO

VWO

  • A/B testing and multivariate testingnot Totango
  • Conversion rate optimisationnot Totango
  • Behavioural analytics and session recordingsnot Totango
  • Feature experimentation and progressive rolloutsnot Totango

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Totango

  • User interface is unintuitive and outdated, making workflows more time-consuming than necessary
  • SuccessBLOCs are rigid and confusing to configure despite being marketed as flexible
  • Platform experiences performance issues with occasional slowness and bugs
  • Timeline view only allows searching subject lines, not full activity or note content
  • Pricing can be prohibitive for startups with uncertain immediate ROI

VWO

  • Growth plan restricted to 1 workspace and 0 custom attributes
  • Single Sign-On (SSO) and API access limited to Enterprise tier only
  • Growth plan offers only 8-hour first response time for support

Pricing, plan by plan

Totango

Free
  • StarterFree
    • Basic health scores
    • Up to 100 accounts
  • Growth$249/month
    • Unlimited accounts
    • Campaigns
    • Playbooks

VWO

Free

No published plan breakdown. See the VWO review.

Which should you pick?

Choose Totango if

  • You need successblocs.
  • You want to start without paying.
  • You also want health monitoring.
Totango review

Choose VWO if

  • You need a/b testing.
  • You want to start without paying.
  • You work on Web, iOS, Android, Server-side.
  • You also want multivariate testing.
VWO review

Questions people ask

Is Totango or VWO better?
Neither clearly leads. Totango starts at Free and VWO at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Totango or VWO?
Totango starts at Free and VWO at Free.
Does Totango or VWO run on more platforms?
Totango runs on Web. VWO runs on Web, iOS, Android, Server-side.
Can I use Totango for free?
Both have a free tier, so you can try either at no cost before committing.
What is Totango best used for?
Totango is most often used for customer success, adoption, engagement. Of those, customer success and adoption are not what VWO is typically brought in for.
What can Totango do that VWO cannot?
Totango covers SuccessBLOCs, Health monitoring, Customer segments, Engagement campaigns. VWO covers A/B testing, Multivariate testing, Heatmaps, Session recordings. Both handle Web support.

Answered from the vendors’ own pages

Totango: What data sources can Totango connect to?

Totango aggregates customer data from various sources to provide a holistic view of customer health, engagement, satisfaction, and product usage. It integrates with CRM systems, product analytics, and support platforms.

Source
Totango: What is Totango's pricing model?

Totango uses revenue-oriented pricing based on customer revenue under management and value realization, rather than purely seat-based licensing. Pricing varies based on specific implementation and feature requirements.

Source
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Related pages

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