Customer Success · pricing
Totango pricing
Totango publishes 2 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
As of 30 August 2026, Totango pricing is free, then $249/month across 2 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- Free, then $249/month
- Model
- Subscription
- Tiers
- 2
- Free tier
- Yes
Totango plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Starter | Free | 2 | Entry tier |
| Growth | $249/month | 3 | +$249/month, 3 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Starter
FreeThe entry tier. It covers basic health scores, up to 100 accounts.
Growth
$249/monthOver Starter, this tier adds:
- Unlimited accounts
- Campaigns
- Playbooks
Where Totango stops being free
Starter, Free
- Basic health scores
- Up to 100 accounts
Growth, $249/month
The first thing you pay for:
- Unlimited accounts
- Campaigns
- Playbooks
What the product covers
The full Totango feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- SuccessBLOCs
- Health monitoring
- Customer segments
- Engagement campaigns
- Success workflows
Integrations
- Salesforce
- HubSpot
- Zendesk
- Intercom
Platform
- Web support
People bring Totango in for customer success, adoption, engagement. If that is not the job you are buying for, the alternatives to Totango are worth a look before you commit to a tier.
How that compares in Customer Success
Across the 4 customer success tools in this directory that publish a starting price, the median entry point is $128.63/month. Totango starts at $249/month, which puts it above the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Totango (this page) | Free, then $249/month | subscription | - | |
| InMoment | On request | quote | - | vs Totango |
| Product Fruits | $83.25/month | Per month by monthly active users | - | vs Totango |
| UserGuiding | Free, then $174/month | Per month by monthly active users | - | vs Totango |
| Bonjoro | Free, then $15/month | Per user per month | - | vs Totango |
| Chameleon | $279/month | Per month by monthly tracked users | - | vs Totango |
| EverAfter | On request | quote | - | vs Totango |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Totango badges page.
Before you pay for Totango
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 2 tiers between Free and $249/month, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Totango runs on web, and is published by Totango of Redwood City, California. The full record is on the Totango review, and the rest of the category is under best customer success tools.
Totango pricing questions
- How much does Totango cost?
- Totango publishes 2 tiers, from Free for Starter up to $249/month for Growth. The entry tier costs nothing.
- Does Totango have a free plan?
- Yes. The Starter tier costs nothing and covers basic health scores, up to 100 accounts. Paying starts at $249/month for Growth.
- What is the difference between Starter and Growth on Totango?
- Growth costs $249/month against Free, and adds unlimited accounts, campaigns, playbooks.
- Is Totango expensive for a customer success tool?
- It starts above the middle of its category. Across the 4 customer success tools in this directory that publish a starting price, the median entry point is $128.63/month; Totango starts at $249/month.
- Which customer success tools can I use without paying?
- 2 of the 8 customer success tools listed alongside Totango have a free tier: UserGuiding, Bonjoro.
- What am I actually paying for with Totango?
- The record lists 10 features across 3 areas: other, integrations, platform. In practice it is brought in for customer success, adoption, engagement.
- Does Totango charge per user?
- The record carries a price and a billing period for each of its 2 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Totango prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Totango against before paying?
- The closest customer success tools in this directory are InMoment, Product Fruits, UserGuiding, Bonjoro. Each has a side-by-side comparison with Totango covering price, platforms and features.