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Live Chat & Chatbots · head to head

Tidio vs Freshchat

Tidio logo

Tidio

Live Chat & Chatbots

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite
Freshchat logo

Freshchat

Live Chat & Chatbots

Modern messaging for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade; Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • They diverge on capability: Tidio covers Visitor tracking, Freshchat covers Campaigns.

Where they differ

Only the attributes on which Tidio and Freshchat actually diverge.

Attributes where Tidio and Freshchat differ
AttributeTidioFreshchat
Pricing modelfreemiumsubscription
PlatformsCloud-based SaaSWeb, Ios, Android
Founded20132010

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Tidio

  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • WordPress
  • Wix
  • BigCommerce
  • Zapier

Only in Freshchat

  • Campaigns
  • WhatsApp
  • Instagram
  • Apple Business Chat
  • Freshdesk
  • Freshsales
  • Slack
  • Zendesk

Both cover

  • Live chat
  • Chatbots
  • Shopify
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Freshchat
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Freshchat

Freshchat

  • Live chat on a website or in an appnot Tidio
  • Shared inbox across chat, email and social messengersnot Tidio
  • Chatbot deflection before a conversation reaches an agentnot Tidio
  • Routing conversations by skill or language on the higher tiersnot Tidio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Freshchat

  • The free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • Reporting and social channels need Growth at $19 per agent per month billed annually
  • Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
  • Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
  • Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot

Pricing, plan by plan

Tidio

Free

No published plan breakdown. See the Tidio review.

Freshchat

Free
  • FreeFree
    • 100 contacts
    • Chatbot
    • Inbox views
  • Growth$19/month
    • 2000 contacts
    • WhatsApp
    • Instagram
  • Pro$49/month
    • 5000 contacts
    • Auto-resolve
    • Advanced routing
  • Enterprise$79/month
    • Unlimited contacts
    • Custom bots
    • User authentication

Which should you pick?

Choose Tidio if

  • You need visitor tracking.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want email marketing.
Tidio review

Choose Freshchat if

  • You need campaigns.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want whatsapp.
Freshchat review

Questions people ask

Is Tidio or Freshchat better?
Neither clearly leads. Tidio starts at Free and Freshchat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Tidio or Freshchat?
Tidio starts at Free and Freshchat at Free.
Does Tidio or Freshchat run on more platforms?
Tidio runs on Cloud-based SaaS. Freshchat runs on Web, Ios, Android.
Can I use Tidio for free?
Both have a free tier, so you can try either at no cost before committing.
What is Tidio best used for?
Tidio is most often used for e-commerce businesses deploying chatbots to handle customer inquiries, customer service teams seeking to automate 50%+ of routine support tickets. Of those, e-commerce businesses deploying chatbots to handle customer inquiries and customer service teams seeking to automate 50%+ of routine support tickets are not what Freshchat is typically brought in for.
What can Tidio do that Freshchat cannot?
Tidio covers Visitor tracking, Email marketing, Mobile apps, Canned responses. Freshchat covers Campaigns, WhatsApp, Instagram, Apple Business Chat. Both handle Live chat, Chatbots, Shopify, GDPR.
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Related pages

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