Softwr

Software · head to head

Tidio vs Capacity

Tidio logo

Tidio

Software

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite
Capacity logo

Capacity

Software

AI-powered customer service automation platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Tidio has a free tier, so it costs nothing to try first.
  • Each has a real cost: Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade; Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
  • They diverge on capability: Tidio covers Live chat, Capacity covers AI chatbot.

Where they differ

Only the attributes on which Tidio and Capacity actually diverge.

Attributes where Tidio and Capacity differ
AttributeTidioCapacity
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSWeb, Mobile, Chat widgets, API
Founded20132016

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Tidio

  • Live chat
  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress

Only in Capacity

  • AI chatbot
  • Knowledge management
  • Multi-channel support
  • Analytics
  • Salesforce
  • Zendesk
  • Slack
  • ServiceNow

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Capacity
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Capacity

Capacity

  • Knowledge base and helpdesk deflectionnot Tidio
  • AI agents answering across chat, voice, email and SMSnot Tidio
  • Real-time assistance for human agents on a callnot Tidio
  • Automating multi-step support workflowsnot Tidio
  • Regulated support environments needing the HIPAA packagenot Tidio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Capacity

  • Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
  • AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
  • Agent Assist and conversation intelligence are charged per hour of agent time on top
  • Live chat, agent assist and conversation intelligence require the Pro tier
  • The HIPAA package and advanced workflows are Enterprise only
  • No prices are published for any tier

Pricing, plan by plan

Tidio

Free

No published plan breakdown. See the Tidio review.

Capacity

On request
  • Starter$125/month
    • AI chatbot
    • Up to 50 articles
  • Professional$300/month
    • Unlimited articles
    • Advanced AI
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Which should you pick?

Choose Tidio if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Tidio review

Choose Capacity if

  • You need ai chatbot.
  • You work on Web, Mobile, Chat widgets, API.
  • You also want knowledge management.
Capacity review

Questions people ask

Is Tidio or Capacity better?
Neither clearly leads. Tidio starts at Free and Capacity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Tidio or Capacity?
Tidio has a free tier; the other does not. Paid plans start at Free for Tidio and On request for Capacity.
Does Tidio or Capacity run on more platforms?
Tidio runs on Cloud-based SaaS. Capacity runs on Web, Mobile, Chat widgets, API.
Can I use Tidio for free?
Yes. Tidio has a free tier, so you can try it without paying. Capacity starts at On request.
What is Tidio best used for?
Tidio is most often used for e-commerce businesses deploying chatbots to handle customer inquiries, customer service teams seeking to automate 50%+ of routine support tickets. Of those, e-commerce businesses deploying chatbots to handle customer inquiries and customer service teams seeking to automate 50%+ of routine support tickets are not what Capacity is typically brought in for.
What can Tidio do that Capacity cannot?
Tidio covers Live chat, Chatbots, Visitor tracking, Email marketing. Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Both handle Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Tidio

More on Capacity

Keep looking

Other head to heads