Live Chat & Chatbots · head to head
Smartsupp vs Ada
Smartsupp
Live Chat & Chatbots
Live chat with advanced visitor tracking and co-browsing
- From
- Free
- Rated
- -
Ada
Live Chat & Chatbots
Conversational AI platform powered by machine learning
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Smartsupp free plan is capped at 1 operator and 25 conversations per month; Ada pricing is not published anywhere and requires a sales conversation
- They diverge on capability: Smartsupp covers Live chat messaging, Ada covers Conversational AI.
Where they differ
Only the attributes on which Smartsupp and Ada actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Smartsupp
- Live chat messaging
- Co-browsing
- Visitor tracking
- Heatmaps
- Shopify
- Zapier
- Mobile app support
- IOS support
Only in Ada
- Conversational AI
- Automatic resolution
- Multi-language support
- Analytics
- Salesforce
- Zendesk
- Mobile support
- SMS support
Both cover
- Slack
- API
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Smartsupp
- Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Ada
Ada
- AI agents resolving customer queries over chat, voice and emailnot Smartsupp
- Deflecting repetitive contacts before they reach an agentnot Smartsupp
- Automating multi-step actions such as order lookups and returnsnot Smartsupp
- Multilingual support across a global customer basenot Smartsupp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Smartsupp
- Free plan is capped at 1 operator and 25 conversations per month
- Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
- Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual
Ada
- Pricing is not published anywhere and requires a sales conversation
- Sold to enterprises rather than to small support teams
Pricing, plan by plan
Smartsupp
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Professional$30/month
- Unlimited agents
- Co-browsing
- Business$60/month
- Advanced analytics
- Priority support
Ada
Free- FreeFree
- Basic chatbot
- Single language
- Growth$100/month
- Advanced AI
- Multi-language
- Scale$undefined/month
- Enterprise features
- Dedicated support
Which should you pick?
Choose Smartsupp if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want co-browsing.
Choose Ada if
- You need conversational ai.
- You want to start without paying.
- You work on Web, Mobile, SMS, Messaging apps.
- You also want automatic resolution.
Questions people ask
- Is Smartsupp or Ada better?
- Neither clearly leads. Smartsupp starts at Free and Ada at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Smartsupp or Ada?
- Smartsupp starts at Free and Ada at Free.
- Does Smartsupp or Ada run on more platforms?
- Smartsupp runs on Web, Mobile app, IOS, Android. Ada runs on Web, Mobile, SMS, Messaging apps.
- Can I use Smartsupp for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Smartsupp best used for?
- Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what Ada is typically brought in for.
- What can Smartsupp do that Ada cannot?
- Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Ada covers Conversational AI, Automatic resolution, Multi-language support, Analytics. Both handle Slack, API, Web support.