Softwr

Customer Support · head to head

Re:amaze vs ReferralCandy

Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Rated
-
Full reviewWebsite
ReferralCandy logo

ReferralCandy

Affiliate Marketing

Customer referral program for e-commerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85; ReferralCandy limited transparency on pricing tiers without account registration
  • They diverge on capability: Re:amaze covers Multi-channel inbox, ReferralCandy covers Automated referral tracking.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Re:amaze and ReferralCandy actually diverge.

Attributes where Re:amaze and ReferralCandy differ
AttributeRe:amazeReferralCandy
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, Shopify
CategoryCustomer SupportAffiliate Marketing
Founded20122009

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Stripe
  • Slack

Only in ReferralCandy

  • Automated referral tracking
  • Customizable rewards
  • Email campaigns
  • Fraud detection
  • A/B testing
  • Magento
  • ReCharge

Both cover

  • Shopify
  • BigCommerce
  • WooCommerce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Re:amaze

  • Customer service and support for small to mid-size teamsnot ReferralCandy
  • Multi-channel communication management across email, chat, SMS, and voicenot ReferralCandy

ReferralCandy

  • affiliate marketing managementnot Re:amaze
  • Workflow automationnot Re:amaze
  • Reportingnot Re:amaze

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

ReferralCandy

  • Limited transparency on pricing tiers without account registration
  • Primary focus on Shopify integration limits effectiveness for non-Shopify platforms
  • Email CC/BCC limitations for looping in stakeholders

Pricing, plan by plan

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

ReferralCandy

Free

No published plan breakdown. See the ReferralCandy review.

Which should you pick?

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Choose ReferralCandy if

  • You need automated referral tracking.
  • You want to start without paying.
  • You work on Web, Shopify.
  • You also want customizable rewards.
ReferralCandy review

Questions people ask

Is Re:amaze or ReferralCandy better?
Neither clearly leads. Re:amaze starts at Free and ReferralCandy at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Re:amaze or ReferralCandy?
Re:amaze starts at Free and ReferralCandy at Free.
Does Re:amaze or ReferralCandy run on more platforms?
Re:amaze runs on Web, Ios, Android. ReferralCandy runs on Web, Shopify.
Can I use Re:amaze for free?
Both have a free tier, so you can try either at no cost before committing.
What is Re:amaze best used for?
Re:amaze is most often used for customer service and support for small to mid-size teams, multi-channel communication management across email, chat, sms, and voice. Of those, customer service and support for small to mid-size teams and multi-channel communication management across email, chat, sms, and voice are not what ReferralCandy is typically brought in for.
What can Re:amaze do that ReferralCandy cannot?
Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. ReferralCandy covers Automated referral tracking, Customizable rewards, Email campaigns, Fraud detection. Both handle Shopify, BigCommerce, WooCommerce, Web support.

Answered from the vendors’ own pages

Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
ReferralCandy: Does ReferralCandy work with Shopify?

Yes, ReferralCandy integrates natively with Shopify with one-click installation, making it easy to set up referral programs on Shopify stores.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
ReferralCandy: What types of rewards can I offer?

ReferralCandy supports multiple reward types including store credit, discount coupons, PayPal cash transfers, gift cards, and free products.

Source
ReferralCandy: Does ReferralCandy include fraud detection?

Yes, ReferralCandy includes built-in fraud detection to catch self-referrals and leaked coupon codes before payouts are processed.

Source
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