Softwr

Customer Support · head to head

Re:amaze vs Talkable

Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Rated
-
Full reviewWebsite
Talkable logo

Talkable

Affiliate Marketing

Referral marketing for e-commerce growth

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Re:amaze has a free tier, so it costs nothing to try first.
  • Each has a real cost: Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85; Talkable no monthly billing option; requires minimum annual commitment with no month-to-month testing available
  • They diverge on capability: Re:amaze covers Multi-channel inbox, Talkable covers A/B testing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Re:amaze and Talkable actually diverge.

Attributes where Re:amaze and Talkable differ
AttributeRe:amazeTalkable
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportAffiliate Marketing
Founded20122010

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • BigCommerce
  • WooCommerce

Only in Talkable

  • A/B testing
  • Fraud prevention
  • Personalization engine
  • Multi-channel sharing
  • Detailed analytics
  • Magento
  • Salesforce
  • Klaviyo

Both cover

  • Shopify
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Re:amaze

  • Customer service and support for small to mid-size teamsnot Talkable
  • Multi-channel communication management across email, chat, SMS, and voicenot Talkable

Talkable

  • affiliate marketing managementnot Re:amaze
  • Workflow automationnot Re:amaze
  • Reportingnot Re:amaze

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Talkable

  • No monthly billing option; requires minimum annual commitment with no month-to-month testing available
  • Custom pricing with no public rates; every quote requires a demo and consultation
  • Advanced A/B testing requires dedicated growth team to design and analyze experiments

Pricing, plan by plan

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Talkable

On request
  • GrowthFree
    • Custom pricing
    • Full feature access
    • Dedicated CSM

Which should you pick?

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Choose Talkable if

  • You need a/b testing.
  • You also want fraud prevention.
Talkable review

Questions people ask

Is Re:amaze or Talkable better?
Neither clearly leads. Re:amaze starts at Free and Talkable at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Re:amaze or Talkable?
Re:amaze has a free tier; the other does not. Paid plans start at Free for Re:amaze and On request for Talkable.
Does Re:amaze or Talkable run on more platforms?
Re:amaze runs on Web, Ios, Android. Talkable runs on Web.
Can I use Re:amaze for free?
Yes. Re:amaze has a free tier, so you can try it without paying. Talkable starts at On request.
What is Re:amaze best used for?
Re:amaze is most often used for customer service and support for small to mid-size teams, multi-channel communication management across email, chat, sms, and voice. Of those, customer service and support for small to mid-size teams and multi-channel communication management across email, chat, sms, and voice are not what Talkable is typically brought in for.
What can Re:amaze do that Talkable cannot?
Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Talkable covers A/B testing, Fraud prevention, Personalization engine, Multi-channel sharing. Both handle Shopify, Web support.

Answered from the vendors’ own pages

Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
Talkable: Does Talkable offer a free trial or free tier?

No. Talkable does not offer a free tier or free trial. The platform requires a minimum annual commitment with custom pricing ranging from $12,000 to $30,000+ per year.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
Talkable: What platforms does Talkable integrate with?

Talkable integrates with major e-commerce platforms including Shopify, WooCommerce, and custom solutions via API webhooks. It was the first integration offered on Shopify.

Source
Talkable: What fraud prevention does Talkable provide?

Talkable provides best-in-class fraud intelligence with a track record of preventing $110M+ in fraud across customer campaigns, with advanced detection built into the platform.

Source
Talkable: How is Talkable's performance measured?

Talkable powers over $3B in referral revenue for 250+ brands with an average ROI of 41x, with detailed dashboards and reporting for tracking program performance.

Source
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